Haven A.
Junior Healthcare Customer Service Specialist
Open to offersNew to PlatformAbout
Haven Q. is a proficient Medical Virtual Assistant with a robust grounding in healthcare support, derived from his role at Teleperformance Davao-Florida Blue as a Healthcare Advocate and later as Quality Assurance. Haven effectively managed member inquiries related to healthcare benefits, coverage, and claims from May 2023 to June 2026, ensuring exceptional service by resolving concerns such as billing and coverage disputes. His proficiencies include a strong grasp of medical terminology, healthcare record documentation, and expertise in electronic health records (EHR). A graduate of Notre Dame Academy, he leverages tools such as MS Teams, Word, Excel, and PowerPoint to enhance operational efficiency. His experience in monitoring and evaluating agent performance further underscores his aptitude in maintaining service quality, evidenced by his detail-oriented approach and capacity to multi-task within the demanding healthcare landscape.
Experience
Quality Assurance
Teleperformance Davao- Florida Blue · 2025 — 2026Monitored calls, both live and recorded, to assess agent performance using a quality assurance checklist. Identified errors, coaching opportunities, and training requirements while verifying compliance with scripts and policies.Healthcare Advocate
Teleperformance Davao- Florida Blue · 2023 — 2025Handled member inquiries via calls and chats concerning benefits, healthcare coverage, and claims. Addressed member issues related to billing, claims, or coverage disputes while providing detailed explanations of healthcare plans, benefits, deductibles, and copays. Ensured member eligibility for various services or treatments.
Skills & Expertise
Education
- High School DiplomaNotre Dame Academy · 2018 — 2022
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