Hazel O.
Senior Compliance and Fraud Management Specialist
Open to offersNew to PlatformLanguages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
Hazel O. is a seasoned professional based in Taytay, Rizal, specializing in Compliance, KYC/KYB, and AML/Fraud Management with over 17 years of experience. Her extensive background encompasses client onboarding, transaction monitoring, and financial crime detection. Currently serving as a Compliance Operations Analyst at Lithic, she conducts comprehensive KYC and KYB reviews, performs financial assessments to thwart money laundering, and maintains regulatory compliance by reviewing PEP/OFAC and sanctions screenings. Previously, as a Compliance Operations Team Lead at Rapyd Financial Network, Hazel effectively led a team in conducting sanctions checks, Enhanced Customer Due Diligence, and periodic transaction monitoring. Her expertise also includes managing corporate onboarding processes at BVNK, and fraud detection as Jr. Assistant Manager at Banco de Oro. Hazel's proficiency is further supported by her command of tools like Trulioo, ComplyAdvantage, Falcon, and Salesforce. Her academic background in Theology from the Baptist Bible Seminary & Institute complements her professional undertakings.
Experience
Compliance Operations Analyst
Lithic · 2023 — PresentPerformed KYC and KYB reviews for platform users, ensuring accurate identity verification and business validation. Conducted financial reviews of user transactional activity to identify money laundering risks, escalating findings to the Compliance Team Lead as necessary. Reviewed PEP/OFAC screenings for individuals and businesses to maintain regulatory compliance. Executed routine QA testing across various compliance functions to ensure process integrity. Conducted periodic data analysis to evaluate rule effectiveness within transaction monitoring systems, staying informed on AML risks and regulatory requirements. Assisted with compliance adherence reviews of client marketing materials.Compliance Operations Team Lead
Rapyd Financial Network (The Backroom Limited) · 2022 — 2023Oversaw a team of compliance analysts, managing daily performance, coaching sessions, and training for new hires. Conducted Sanctions, PEP, and Adverse Media screenings; performed KYC/KYB reviews, including UBO identification and document verification. Executed Enhanced Customer Due Diligence (ECDD) with in-depth AML/CTF checks and client screening. Managed Periodic/Ongoing Due Diligence by monitoring transactions against customer risk profiles and sources of funds. Filed Suspicious Activity Reports (SARs) and executed SAR quality assurance reviews while documenting all due diligence outcomes. Coordinated with senior management to promptly investigate and resolve compliance issues.Corporate Onboarding Specialist
BVNK · 2021 — 2022Managed the complete KYC/KYB onboarding process by collecting and verifying essential client and partner documentation. Coordinated with various departments to ensure efficient and compliant onboarding of clients and partners. Assisted the compliance team with the recertification of existing clients and collaborated with partners to onboard referred clients.Jr. Assistant Manager – Fraud Detections
Banco de Oro (BDO) Universal Bank · 2020 — 2021Identified fraudulent behavior by analyzing inbound/outbound contact, reviewing card decline incidents, and investigating account blocks. Conducted timely investigations on alerts utilizing Falcon, Visa, and Mastercard fraud tools to make sound risk decisions within SLAs. Recognized and helped mitigate risks associated with emerging fraud patterns, while escalating and resolving complaints.Trust and Safety Specialist
Getaround Inc. · 2019 — 2020Executed KYC verification for new account sign-ups and audited existing users to ensure platform integrity. Analyzed negative feedback from users and adjudicated on community violations, reviewing transaction disputes through chargeback representments. Investigated accounts flagged by the fraud algorithm while managing high-stress interactions with car owners and renters.Fraud Operations, Compliance & Client Onboarding Supervisor
Intrapay Asia · 2015 — 2019Supervised a fraud operations team, monitoring online payment activities to detect fraudulent account behaviors, including takeovers and identity theft. Managed KYC, KYB, and compliance reviews for new merchant acquisitions while conducting credit risk investigations. Developed process improvement documents aligned with banking standards, analyzing and flagging transactions that posed potential financial losses.Senior Risk and Fraud Analyst
Global Payments Inc. · 2012 — 2015Monitored merchant authorizations, deposits, and refunds via RiskNet to identify high-risk transactions and instances of fraudulent processing. Validated suspicious transactions through merchant contact and documentation review, recommending reserve releases or fund captures per established guidelines. Collaborated with the Investigations Team for timely actions on referred fraud cases while providing education to merchants on policies to prevent financial losses.Fraud Detection Analyst
HSBC · 2010 — 2012Managed Falcon referrals and promptly dealt with declined transactions, minimizing customer impact while preventing fraud losses. Analyzed cardholder spending patterns to make informed decisions regarding 'Potential Fraud' status and temporary card blocks. Handled SAS EFM fraud monitoring cases, identifying new fraud trends for immediate adjustments to Falcon rules, while adhering to SLAs to ensure high-quality fraud detection.
Skills & Expertise
Education
- AB Theology, Major in EducationBaptist Bible Seminary & Institute · 2000 — 2006