hazel L.

• Triaged 100+ daily emails, reducing response backlog and ensuring same-day follow-up on priority requests, escalations, client concerns, and action items to support efficient workflow management. • Reviews and validates 100–120 customer accounts weekly to ensure record accuracy and compliance with internal procedures. • Maintained digital records supporting 100+ weekly certification requests, ensuring accurate document retrieval and compliance tracking. • Investigates 40-60 accounts daily to check for discrepancies using multiple systems and prepare reports for operational review.

• Organized, sorted, and verified business documents to support day-to-day administrative operations. • Prepares documentation packages and coordinated submissions with external stakeholders. • Maintained spreadsheets and consolidated operational reports using Microsoft Excel. • Supported records management activities by maintaining organized filing and documentation systems.

• Gathered client information required for legal document preparation and case documentation. • Assisted with legal document filing, organization, and administrative support tasks. • Responded to client inquiries and coordinated requests with appropriate personnel. • Maintained confidentiality when handling legal records and sensitive information.

• Assisted customers with account inquiries, service requests, and subscription-related concerns. • Processed account updates, activations, renewals, and administrative requests. • Maintained accurate documentation of customer interactions and issue resolutions. • Communicated product and service information clearly to support customer satisfaction.