Hazel G.
Senior Virtual Assistant and Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Hazel G. is a detail-oriented Virtual Assistant and Customer Support Professional with over 8 years of experience supporting operations in industries such as remote services, medical supply, and short-term rental management. Hazel’s expertise includes high-volume client communication, real-time CRM management, and effective issue resolution for both chat and email-based customer service. She has conducted operational and administrative support for organizations like Inspiro Relia, VXI Global, and Teleperformance, focusing on order processing, billing inquiries, documentation, and multi-platform coordination. Her background includes processing client orders in the medical supply domain, technical troubleshooting, calendar management, vendor coordination, and ensuring accurate case tracking. Hazel consistently delivers professionalism and accuracy while supporting fast-paced business environments.
Experience
Chat Support Agent
Inspiro Relia · 2023 — 2024Handled high-volume customer inquiries in real-time through chat, focusing on billing, bookings, and account issues. Ensured precise CRM documentation and tracked cases, while adhering to stringent quality and response KPIs. Appropriately escalated complex issues and ensured resolution follow-up.Customer Support Associate – Medical Supplier
null · 2020 — 2023Processed client orders with attention to accuracy and prompt fulfillment. Liaised with vendors and customers about delivery schedules and service updates. Managed inquiries related to billing and account adjustments while maintaining thorough records to assist in reporting and operational oversight.Technical Support Representative
VXI Global · 2018 — 2020Supported customers with account management and troubleshooting assistance. Logged interactions and documented service resolutions within CRM systems, consistently meeting performance benchmarks for response time and customer satisfaction.Customer Service Representative
Teleperformance · 2014 — 2017Provided support to customers through both phone and email channels. Managed escalations effectively and maintained accurate documentation of cases.Customer Service Representative
Teletransform Inc. · 2011 — 2013Assisted customers by delivering timely support while ensuring client records remained precise and up-to-date.
Skills & Expertise
Education
- Bachelor of Science in Business Administration – MarketingAdventist University of the Philippines
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