Hazil M.

Hazil M. brings over 15 years of experience in the BPO industry, specializing in technical support and team leadership roles. As a Team Manager at Concentrix, she managed team performance and attendance, delivered real-time support and feedback, and coached team members for performance enhancements. She ensured that her team not only met but exceeded target metrics consistently. Before her managerial role, Hazil served as a Business Care Consultant at VXI Global Holdings, where she handled business network and VoIP troubleshooting, working closely with network engineers and business owners. At Synnex Concentrix Corporation, she excelled as a Team Leader, overseeing team dynamics and delivering on performance goals. Her technical acumen extends to network devices like Cisco, Belkin, and Linksys, as well as Apple device software troubleshooting. Hazil holds a Bachelor of Science in Psychology from Xavier University and has completed several leadership trainings, including the ACE Apple Leadership Training.