Hearty R.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Hearty R. is a seasoned professional with a focus on customer engagement, boasting several years of experience in the realms of customer support, live chat, cold calling, and appointment setting. Skilled in maintaining a positive brand image while managing high-volume interactions, Hearty demonstrates exceptional proficiency in using CRM systems to track and improve customer engagements. Having worked extensively in roles such as Customer Support Representative at Qualfon Inc., B2B Appointment Setter at Kline VA, and Real Estate Cold Caller at Virtual Buddy 24/7, Hearty excels in relationship building, lead generation, and leveraging strong communication skills for social media management goals. They are adept in a variety of tools, including HubSpot CRM, Salesforce, and Canva, empowering them to manage social media platforms effectively. Through a blend of community engagement and customer service prowess, Hearty is equipped to excel in Social Media Management, a field where strategic communication and organization are paramount.
Experience
Real Estate Cold Caller
Virtual Buddy 24/7 · 2024 — 2026Started conversations with homeowners to assess their needs and interests. Collected and organized customer data while ensuring thorough record maintenance. Employed effective communication and active listening techniques to build rapport with prospects. Addressed objections in a professional manner, maintaining a favorable representation of the business.B2B Appointment Setter
Kline VA · 2022 — 2024Executed outbound call campaigns, follow-up emails, and SMS outreach to engage prospects and set appointments. Established relationships with business owners and decision-makers via consistent communication. Updated records in the CRM to track customer interactions for accurate reporting and effective lead management. Crafted tailored outreach strategies to enhance engagement and appointment rates.Customer Support / Live Chat Representative
Qualfon Inc. Cebu · 2018 — 2022Handled multiple customer conversations through live chat, ensuring high service quality and quick response times. Addressed customer inquiries and resolved concerns while promoting a positive experience. Communicated professionally and in alignment with brand standards across all interactions. Recorded customer feedback and noted recurring issues to enhance service quality.
Skills & Expertise
Education
- Information Technology ProgramSTI College Dipolog · 2016 — 2018
- High SchoolPunta National High School · 2014 — 2015