Heather F.

Heather F. is a results-driven Customer Service Representative and Cold Caller with over three years of experience in the BPO industry, specializing in customer support, appointment setting, outbound sales, live chat, email support, and technical assistance. She excels in building rapport with customers, qualifying leads, and resolving concerns to deliver exceptional customer experiences across various communication channels. Heather has a proven track record of meeting KPIs and supporting business growth in both fast-paced BPO and remote work environments. At VA Hub, she conducted outbound cold calls for real estate campaigns, qualified motivated sellers, and consistently met daily call quotas. During her tenure at Concentrix Philippines and Alorica Philippines Inc., she handled customer inquiries, processed refunds and returns, and maintained high customer satisfaction scores. Proficient in CRM Management, Microsoft Office 365, and Google Workspace, Heather is committed to ensuring customer retention and satisfaction.