Heidi A.
Mid-Level Remote Sales Team Manager
Open to offersNew to PlatformAbout
Heidi A. is a seasoned Sales Representative with over four years of experience in remote BPO environments. Her primary focus has been on outbound cold calling, B2B sales, and lead qualification, demonstrating a proven ability to book qualified appointments and nurture prospects through the sales pipeline. At Fusion BPO, she effectively managed inbound customer inquiries, showcasing her strong communication skills and commitment to meeting service-level targets. Later, at Worldwide BPO, Heidi excelled as a Sales Team Lead, where she led a remote sales team, implemented quality assurance feedback loops, and supported pipeline growth. Her proficiency in managing CRM workflows and her experience with quality assurance audits at Conduent underscore her commitment to improving conversion rates. Currently, as a Sales Team Manager at LightfirePartners, she continues to refine outreach strategies and optimize CRM workflows to enhance appointment volume and drive revenue growth. Heidi is based in Smithfield, Westmoreland, and holds a Supervisory Management Certificate from UWI Open Campus, with ongoing education in Tourism and Hospitality Management at UCC.
Experience
Sales Team Manager
LightfirePartners · 2025 — 2026Oversaw and expanded a remote sales team by establishing performance benchmarks, refining outreach methods, and improving CRM workflows. Managed coaching initiatives, recruitment support, and cross-departmental teamwork to boost appointment quantity and maintain pipeline health, reporting results to senior management.Sales - QA
Conduent · 2024 — 2025Executed quality assurance audits on sales interactions and CRM activities to ensure compliance and enhance conversion rates. Offered constructive feedback to agents, created QA scorecards, and collaborated with trainers to address performance deficiencies and raise team standards.Sales Team Lead
WorldWide BPO · 2023 — 2024Provided leadership and coaching to a remote sales team, managed a designated account, and reported performance metrics to the Head of Department. Established coaching protocols and a QA feedback system to boost appointment-booking consistency and minimize escalations while facilitating pipeline development.Sales Agent
Worldwide BPO · 2019 — 2023Performed outbound cold-calling campaigns aimed at generating and qualifying B2B leads, setting up qualified appointments, and guiding prospects through the sales pipeline. Maintained comprehensive CRM documentation, achieved daily outreach goals, and worked alongside sales teams to enhance conversion and improve handoff quality.Sales Associate
Fusion BPO · 2019 — 2019Managed inbound customer inquiries through phone and email, addressed service issues, processed orders, and ensured accurate CRM record-keeping. Met service-level expectations while providing professional, customer-focused assistance.
Skills & Expertise
Education
- ASC - Tourism and Hospitality ManagementUCC · 2024 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Heidi A. to a job.
Sign in as an employer