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Heinkel L. — Mid-Level Account Management Specialist from Philippines

Heinkel L.

Mid-Level Account Management Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Heinkel C. is a seasoned Executive Assistant with a solid foundation in client account management and operational workflow optimization. He has honed his skills in client data analysis and account review processes, playing pivotal roles in companies like Manulife and Teleperformance. His tenure as a Client Account Representative underscores his proficiency in operations management and data entry, crucial for driving efficiency in dynamic organizations. His early career saw him supporting front-end operations at Top Tradelines and enhancing customer experience at Grab Philippines and Convergys, where he excelled as a Universal Customer Service Representative. He is adept in tools such as HubSpot, Apollo, and Microsoft Office, and is fluent in both English and Filipino. Based in Caloocan City, PH, Heinkel is well-equipped to contribute to business growth and client satisfaction.

Experience

  • Client Account Representative

    Manulife · 2022 — Present
    Performed client data analysis and facilitated account review processes to enhance operational efficiency.
  • Front-End Support

    Grab Philippines · 2017 — 2018
    Assisted customers by addressing inquiries and providing information to improve their overall experience.
  • Subject Matter Expert

    Top Tradelines · 2018 — 2018
    Provided expertise in operations management and lead generation activities to support business objectives.
  • Customer Experience Associate

    Convergys · 2015 — 2016
    Engaged with customers to provide support and solutions, contributing to a positive service experience.

Skills & Expertise

Education

  • Information and Communications Technology
    Quezon City · 2013 — Present

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