Hela B.
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Hela B. is a Junior Data Scientist with a Master of Data Science in Data Systems Engineering from the International University of Tunis (expected 09/2025). At the Tunisian Post, she built predictive deep learning models, analyzed complex datasets, and evaluated model performance with tailored metrics, directly improving business decision-making in the postal industry. As a Customer Advisor at Teleperformance Tunisia, she addressed customer needs via multiple channels, optimizing satisfaction for a leading customer service provider. Hela’s project work includes developing a credit scoring model and leveraging Python (NumPy, Pandas, Scikit-learn), Machine Learning/Deep Learning, and Microsoft Azure, along with implementing AI-driven speech-to-text transformation. She also completed practical training on SAP S/4HANA Cloud ERP systems, gaining hands-on experience in digital business transformation.
Experience
Data Science Intern
Tunisian Post · 2025 — 2025Developed predictive deep learning models to enhance business decision-making. Assessed model performance utilizing specific tailored metrics and analyzed intricate datasets with machine learning methods.Customer Advisor – Front & Back Office
Teleperformance Tunisia · 2019 — PresentAddressed customer service inquiries through telephone, email, and chat platforms, focusing on meeting customer needs and promoting optimal outcomes. Improved customer satisfaction by offering personalized support and effective solutions for their inquiries.
Skills & Expertise
Education
- Master of Data Science: Data Systems EngineeringInternational University of Tunis · — — 2025
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