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Helen R. — Mid-Level Customer Support Specialist from South Africa

Helen R.

Mid-Level Customer Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Helen A. R., an accomplished professional from East London, South Africa, excels in sales, customer support, and internal sales within the retail sector. With a focus on account management, she is adept at forging long-term customer relationships and identifying growth opportunities. Her experience spans several roles including Customer Support at Jonsson Workwear, where she provides assistance for workwear and PPE products, manages customer inquiries, and processes transactions efficiently. Previously, as a Sales Executive at Graylor Workwear, she handled sales calls, compiled quotations, and drove repeat business through strong relationship building. Additionally, as a Corporate Key Accounts Manager at Nashua Mobile, she managed client accounts, facilitated sales and contract upgrades, and ensured sustained business growth. Helen also has expertise in inventory management as a former Procurement Manager at Dynachem Chemical Manufacturers. Skilled in quotations, order processing, stock control, and proficient in ICDL, Syspro, and Pastel, she operates efficiently both independently and within teams in high-paced environments.

Experience

  • Customer Support

    Jonsson Workwear · 2023 — Present
    Provide professional customer support and sales assistance for workwear and PPE products. Assess customer needs and suggest value-driven solutions while cultivating strong relationships with both new and repeat customers. Efficiently handle inquiries, resolve issues, and ensure customer contentment. Prepare precise quotations and oversee the complete order process. Conduct onsite customer visits as necessary, maintain stock levels, and uphold high merchandising standards. Process payments, manage cash-ups, and handle POS transactions.

  • Sales Executive / Internal Sales

    Graylor Workwear · 2016 — 2021
    Handled a large volume of inbound sales and customer service calls. Guided customers regarding product ranges and suitable workwear solutions. Created quotations and processed orders with accuracy and efficiency while conducting proactive follow-ups to ensure sales and generate repeat business. Strengthened customer relationships to enhance retention and revenue. Identified opportunities for upselling and cross-selling. Completed daily sales administration tasks and reporting.

  • Corporate Key Accounts Manager

    Nashua Mobile (Western Cape Regional Office) · 2010 — 2015
    Managed and provided service for corporate client accounts. Delivered quotations and professional advice regarding business solutions while generating new sales, renewals, and contract upgrades. Processed orders and communicated their status accurately. Developed long-lasting client relationships to facilitate sustained business growth.

  • Procurement Manager

    Dynachem Chemical Manufacturers · 2008 — 2010
    Oversaw procurement strategies and conducted supplier negotiations to enhance cost efficiency and stock accuracy. Implemented inventory management systems while collaborating with cross-functional teams to optimize processes. Analyzed market trends and supplier risks and delivered training for staff on procurement procedures.

  • Data Administrator

    Freshmark Systems · 2005 — 2007
    Trained users on FMS systems and maintained relevant documentation. Conducted testing of system modifications to preserve data integrity. Collected, organized, and shared client data on a daily basis while supporting management with cost analysis and reporting. Fostered strong relationships with clients.

  • Buyer / Stock Controller

    Border Hospitals, St Dominic’s Hospital (Afrox Healthcare) · 2002 — 2005
    Managed procurement processes to ensure continuous hospital operations. Maintained inventory levels and minimized waste through effective negotiation of supplier terms and relationship management. Kept accurate records of stock and purchases while training staff on inventory management systems and best practices.

  • Retail Store Manager

    Woodies Pine Furniture · 1999 — 2002
    Oversaw daily operations of the retail store, managing customer sales, telesales, and quotations. Supervised staff and handled responsibilities including petty cash management, stock ordering, and banking.

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