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Helma B. — Mid-Level Lead Generation Specialist from Philippines

Helma B.

Mid-Level Lead Generation Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Helma N. is a dedicated Lead Generation Specialist with a rich history in achieving tangible results across various projects. With experience from companies like Primehub Solution and 411 Locals, she has adeptly engaged prospects through understanding needs, presenting services, and overcoming objections to effectively nurture leads. Helma is skilled in promoting sales and increasing revenue while adeptly addressing diverse customer issues. Her tenure at Teletech as a Customer Service Representative under the SEARS.COM account enhanced her ability to assist customers with orders, refunds, and product inquiries, maximizing satisfaction and support. Possessing a strong command over data operations, she excelled as a Data Service Associate at Boldr, maintaining a 99% quality score in high-volume data entry and SaaS operations. With a solid foundation in industry standards, she consistently delivers high-quality service and operational excellence.

Experience

  • Data Service Associates

    Boldr · 2025 — 2025
    Executed data entry tasks by adhering to established guidelines and instructions. Maintained a high level of accuracy while achieving daily productivity and quality benchmarks. Addressed basic operational requests, including order cancellations and record updates.
  • Lead Generation Specialist

    411 Locals · 2024 — 2025
    Engaged with potential clients to understand their requirements, presented appropriate services, managed objections, and conducted follow-ups to nurture leads.
  • Lead Generation Specialist

    Primehub Solution · 2021 — 2023
    Focused on generating leads via phone calls. Identified and engaged prospective customers to strengthen the organization’s sales funnel. Conducted outgoing calls to initiate new business opportunities while developing a thorough understanding of the company's products and services to assist in the sales process.
  • Customer Service Representative

    Teletech (under SEARS.COM account) · 2019 — 2019
    Assisted members in placing and tracking online orders. Processed refunds for eligible items, offering solutions for issues related to damaged, incorrect, or missing items. Responded to customer inquiries regarding products and resolved feedback and complaints.

Skills & Expertise

Education

  • Bachelor of Secondary Education
    Leyte Normal University · 2006 — 2010

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