Hendy
Senior Retail Store Manager
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Hendy H. is an accomplished Store Manager with over 12 years of experience in retail management at PRIMA in Medan, Indonesia. He has demonstrated expertise in implementing POS systems, leading to a 30% increase in sales and streamlining operations. Hendy has consistently enhanced workflow efficiency by 15% through rigorous KPI analysis and optimizing standard operating procedures while managing and mentoring a team of 8 staff. He is skilled in inventory management, achieving a 10% reduction in stockouts by expanding product offerings and improving supplier partnerships. By integrating digital sales channels such as the Shopee marketplace and conducting telemarketing initiatives, he further boosted sales by 15%. Hendy holds dual degrees in Management and Business Administration, both awarded with Cum Laude honors.
Experience
Store Manager
PRIMA · 2011 — PresentOversaw sales activities and distribution channels by implementing a POS system to enhance operational monitoring. Assessed KPIs and SOPs, improving workflow efficiency while reducing errors and misconduct among team members. Analyzed P&L reports, including bank statements and cash flows, ensuring they align with sales targets and supplier agreements. Reduced stockouts and diversified product offerings to cater to customer demand. Developed and executed sales strategies, including integration with the Shopee marketplace, to drive overall sales. Worked closely with a team of 8 subordinates to meet departmental objectives. Built and maintained strong relationships with suppliers and customers to establish long-term partnerships. Identified and forecasted new sales distribution opportunities. Engaged in telemarketing efforts to enhance sales.
Skills & Expertise
Education
- Sarjana - ManajemenIT&B Campus · 2008 — 2011
- Bachelor - Business AdministrationUniversidad Internacional De La Rioja · 2008 — 2011
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