Herald H.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Herald H. is a Customer Experience and Administrative Operations professional with over three years of experience supporting U.S.-based organizations across diverse industries, including healthcare, retail, e-commerce, and service sectors. His expertise lies in delivering exceptional customer experiences through varied communication channels such as phone, email, and chat, while adeptly maintaining accurate CRM documentation. He has resolved complex customer concerns, coordinated administrative workflows, and demonstrated proficiency in tools like HubSpot, Zendesk, Shopify, and Google Workspace. Herald has consistently delivered high-quality service in fast-paced remote environments, proven by his work at Chipotle Mexican Grill and Holistic Health Labs, among others. His roles have involved handling high-volume interactions, achieving notable first-contact resolution rates, and collaborating with cross-functional teams to uphold service standards. With a sharp focus on detail and problem-solving, he has excelled in tasks such as CRM management, documentation, and scheduling.
Experience
Customer Care Support
Chipotle Mexican Grill · 2025 — 2026Managed 80–120 omnichannel customer interactions daily through phone, email, and chat, ensuring prompt and customer-focused assistance. Addressed customer issues related to orders, payments, deliveries, and refunds while maintaining service standards. Documented customer interactions and resolutions in CRM systems for efficient follow-up. Worked with cross-functional teams to handle escalated concerns in line with Service Level Agreements (SLAs).Back Office Support
Goodworks · 2025 — 2025Processed physician orders with a focus on confidentiality and accuracy in documentation. Updated over 500 patient records in Electronic Health Records (EHR), ensuring compliance and timely access to patient care. Collaborated with healthcare professionals for effective administrative workflows.Sales Representative/Customer Support Specialist
Pool Safety Solutions · 2024 — 2024Coordinated 10–30 customer appointments weekly through phone, SMS, and email. Maintained organized CRM records to facilitate scheduling and follow-up. Ensured timely service delivery by coordinating customer schedules with field technicians. Fostered strong customer relationships through proactive communication and issue resolution.Customer Support Relations
Holistic Health Labs · 2024 — 2024Assisted 60–80 customers daily via phone, email, and chat, managing orders, payments, refunds, and updates. Recorded customer interactions in CRM systems to enhance issue resolution efficiency. Collaborated across teams to promptly resolve customer concerns and ensure a positive experience.Customer Support Specialist
ARGO Contact Support · 2022 — 2024Handled a high volume of 80–120 customer interactions daily, offering support via phone and email to various client levels. Achieved a First Contact Resolution (FCR) rate of 95% by effectively addressing customer concerns and inquiries. Ensured 98% accuracy in documentation while managing over 500 active customer records for seamless case management. Collaborated with teams to resolve escalated issues and consistently meet SLAs.Small Business Owner
Inicio.ph (Online Jewelry Store) · 2022 — 2024Oversaw all aspects of e-commerce operations, handling customer support, inventory management, supplier coordination, and logistics. Created product listings and managed digital marketing campaigns utilizing Canva and Meta Business Suite, ensuring successful product launches and customer engagement.Data Entry Specialist
New Ormoc City Hall · 2021 — 2021Processed more than 500 census records weekly while ensuring data accuracy and integrity across multiple barangays. Resolved discrepancies in submitted information and organized digital records to support city-wide census activities.Distributor
Frontrow International · 2019 — 2020Developed and maintained client relationships through consultations and ongoing customer support. Conducted onboarding sessions and business orientations to enhance communication and interpersonal skills.
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