Herbert S.

Herbert P. is a proficient Service Desk Admin at Live Exchange Contract, where he excels in customer service by resolving inquiries promptly and ensuring that customer expectations are consistently met. His role involves being the first point of contact for Service Providers and external clients, maintaining defined metrics, and adhering to industry standards for effective customer service. Herbert previously served as a Service Desk Tier 1 Tech Setup Specialist from September 2023 to March 2026, assisting in client application setups, hardware checks, software preparation, and browser configuration. With a background as a Technical Support Representative at SITEL PHILIPPINES, he maintained and troubleshot laptop and desktop issues through remote assistance. Herbert's educational foundation in computer technology from Tertiary Programming Language Technique College supports his extensive technical skills, particularly in PC repair, maintenance, and various computer software applications. His work in customer service, combined with his solid technical skills, makes him a valued asset in the industry.