Hermel B.

Hermel P. is a seasoned Virtual Assistant with a robust background in providing online clerical services, customer service, and administrative assistance. With significant exposure in managing correspondence and scheduling tasks, Hermel is adept at handling research and reporting duties efficiently. During Hermel's tenure at firms like Foundever Philippines Incorporated and Sitel Philippines Incorporated, he demonstrated strong capabilities in managing customer inquiries, processing refunds, and offering compensation through various channels including chat, email, and voice. Serving as a Customer Support Representative, he honed skills in email management and excelled in environments such as the Diner Escalation Team, adeptly resolving escalated customer issues. Hermel holds a Bachelor of Science in Business Administration with a major in Business Management from the University of the Cordilleras, and is proficient in Microsoft Office and excellent English communication, embracing learning and adaptability in high-pressure scenarios.