Hernan R.
Senior IT Technical Support Team Lead
Open to offersNew to PlatformAbout
Hernan R. is an experienced Technical Support Team Lead currently at Capgemini in Argentina, specializing in IT services for industries such as automotive (Toyota) and agribusiness (Cargill). With over fifteen years in IT, he began as a developer and progressed to lead technical support teams, overseeing ticket management, incident resolution, client communications, and team training. His expertise centers on Oracle PL/SQL, with hands-on experience in Java, PHP, Mulesoft, ASP.NET, and Unix environments. Hernan has also led technical teams for electric utilities projects in Latin America and developed web solutions for HR and employment systems using PHP, MySQL, WordPress, and SQL Server. Additionally, he teaches IT courses in PL/SQL, JavaScript, HTML5, and CSS at EducacionIT, facilitating both classroom and virtual sessions.
Experience
PHP Web Developer
AMIA · 2024 — PresentDeveloped an employee evaluation system focused on goal achievement and conversation tracking. Involved in uploading and editing institutional, departmental, and personal goals as well as employee data from the Visma system. Supported and created new features for the web application suite employing PHP and MySQL.ASP Classic and PHP Web Developer
Servicio de Empleo AMIA · 2023 — PresentContributed to a job search management system enabling company registration, job posting uploads, and quote creation. Facilitated applicant registration, CV uploads, and candidate selection, while ensuring effective communication through emails and WhatsApp. Engaged in support, modifications, and feature development across web applications using ASP Classic, PHP, and SQL Server.Technical Support Team Lead
Capgemini · 2019 — PresentOversees ticket receipt and compliance with service SLAs as part of the AMS for the Toyota Project. Distributes tasks among the team and provides training in Oracle PL/SQL. Engages with clients including IT members and business users, focusing on the resolution of critical and high-priority tickets. Utilizes AmazonQ for incident analysis, code review, and validation of solutions.Technical Support Team Lead
Capgemini · 2018 — 2019Serves as the subject matter expert for seven applications within the support services for Cargill. Responsible for ensuring that critical applications meet customer expectations regarding availability and incident resolution. Maintains direct communication with the client and collaborates with their teams, including IT and business users.Technical Team Lead
Capgemini · 2016 — 2018Led a team of four in the PSA project, handling requests for AMS from client analysts. Engaged in designing solutions and assigning tasks among team members while monitoring project SLA compliance and the quality of developments.Information Technology Teacher
EducacionIT · 2017 — PresentInstructs courses on various technologies, particularly specializing in PL/SQL, JavaScript, HTML5, and CSS. Conducts courses with durations ranging from 12 to 46 hours, delivering content in both classroom and virtual settings via Google Meets and Zoom.Solution Designer
Capgemini · 2010 — 2016Directed the cartography team for Endesa's electric power systems utilized in Spain and Latin America. Managed a team of five, overseeing training in Smallworld and the electric power domain. Handled requirements gathering, analysis, technical documentation, and design of technical solutions while collaborating with teams across various countries.Analista Programador
Synchro Technologies · 2007 — 2009Focused on the development and maintenance of business systems utilizing ASP, ASP.NET, C#, J2ME, Oracle, Informix, and SQL Server. Developed client/server applications that provided real-time updates and alerts for field technicians.Software Development Analyst
Synapsis Argentina Ltda. · 2005 — 2007Engaged in application analysis and design for electricity distribution systems serving various counties in LATAM. Worked within the cartography team deploying Smallworld, focusing on data versioning and extraction using FME, as well as maintaining several application modules developed in C++, VB6, Forms, ActiveX Controls, and Oracle databases.
Skills & Expertise
Education
- Ingeniería en SistemasUniversidad Tecnológica Nacional · — — 2007
- Bachelor of Technology - BTech, ElectronicEscuela de Educación Técnica N°9 · 1991 — 1996
Interested in this professional?
Sign in as an employer to save this profile or invite Hernan R. to a job.
Sign in as an employer