Hershey S.

Hershey S. is an accomplished Customer Service Representative with a demonstrated history in the hospitality, telecom, and travel sectors. Holding a Bachelor of Science in Hotel and Restaurant Management from Virgen Milagrosa University Foundation, Hershey has successfully transitioned through various roles, optimizing customer engagement and satisfaction. As an Account Manager at Techconpro, they excelled in driving customer interaction via outbound calls. Prior to this, Hershey delivered exceptional results as an Account Expert in Telco at Sutherland Global Services, where they surpassed upselling targets while resolving billing and service issues. At TTEC, Hershey showcased capabilities as a Travel Consultant, efficiently managing bookings with platforms like Worldspan and Farelogix. With technical prowess, Hershey provided customer support and retention strategies at Asurion and Spring Financial Inc., utilizing CRM tools to enhance customer value through personalized solutions and effective technical support.