Hetal G.
Senior Financial Services Operations Manager
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Hetal G. is a seasoned Senior Banking & Financial Services Operations Professional with over 20 years of experience, including a significant tenure at JP Morgan. Specializing in regulatory reporting such as MiFID II and SFTR, securities operations, and trade lifecycle management, Hetal has a proven track record of introducing measurable process improvements. At JP Morgan, she adeptly managed the end-to-end compliance implementation for MiFID II and SFTR across the UK and India, designing systems from regulatory frameworks to live operations and audit-ready controls. Her leadership drive led to a 52% reduction in backlog through targeted processes and a holistic approach to automation and efficiency, saving hours of manual processing and increasing analyst capacity. In India, she was pivotal in executing a successful operational migration of US Domestic Wire Transfers, leveraging her expertise in SWIFT messaging. Hetal holds an Investment Operations Certificate from the Chartered Institute for Securities & Investment and a Bachelor of Commerce from the University of Mumbai.
Experience
Associate – VP Grade
JP Morgan · 2022 — PresentFocused on Stock Borrow Lending within the SFTR Regulatory Team. Engaged in exception resolution, successfully reducing the Stale Valuation exception backlog. Implemented automation solutions to streamline manual processing. Delivered reporting infrastructure, creating MI packs for senior management, and collaborated with Product Owners and Technology for process redesign.Team Lead
JP Morgan Services India Pvt Ltd. · 2017 — 2022Oversaw operational implementation of MiFID II compliance for the Equity Derivatives business. Managed exception resolution for trade discrepancies and enhanced data quality through redesigned reconciliation controls. Initiated automation projects, improving efficiency and led a team of analysts in MiFID II regulatory change.Operations Analyst — Cross Asset Middle Office
JP Morgan Services India Pvt Ltd. · 2015 — 2017Conducted daily trade reconciliations and maintained P&L statements for Sales agents across Asia Pacific and European markets. Focused on process improvement by addressing data discrepancies and strengthened relationships with stakeholders to resolve operational issues.Operations Analyst — Payments Operations
JP Morgan Services India Pvt Ltd. · 2007 — 2015Led operational migration of the US Domestic Wire Transfer business, ensuring service continuity. Developed expertise in SWIFT messaging for international payments. Designed automation that decreased manual processing hours and contributed to the Central Knowledge Repository project for onboarding new hires.Customer Service Executive, Credit Cards Business
JP Morgan Services India Pvt Ltd. · 2003 — 2007Engaged in customer service support for the credit cards division, addressing client inquiries and processing requests.Marketing Executive
Sales & A Cutting Edge · 2001 — 2003Worked in marketing roles, assisting in sales initiatives and promotional activities.
Skills & Expertise
Education
- Bachelor of Commerce (B.Com)University of Mumbai, India
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