hiba N.

Hiba-Tul-Noor is a highly organized and performance-driven Virtual Assistant with over 10 years of substantial experience in managing customer operations, live chat systems, digital communication, and backend administrative tasks. She excels in CRM panel management, effectively utilizing platforms like Crisp, Instagram, and Facebook to handle high-volume text and email support operations. Her expertise includes standardizing workflows for lead qualification, data precision, invoice processing, and client management, showcasing her capability to maintain peak performance metrics without relying on phone-based support. As a Customer Support Specialist, Hiba manages live chat solutions and social media direct messages, focusing on issue resolution and customer experience tracking. Her professional history includes roles at BGMC where she managed student and client registrations and nurtured marketing leads to boost enrollments. Currently, she offers expert freelance services, aiding in customer and administrative support, optimizing inbox management, and executing social media engagement to screen potential sales leads.