Hichem M.
Junior Tour Guide
Open to offersNew to PlatformAbout
Hichem M. is a dedicated and customer-focused Tour Guide based in Dubai, United Arab Emirates. With expertise gained at Mahmoud Elsayed Tourism since January 2024, he excels in delivering engaging and informative tours that are both interactive and accessible to diverse audiences. His ability to conduct multilingual tours in Arabic, English, Italian, and French enhances guest experiences and accessibility. Known for his exceptional customer service skills, he effectively resolves concerns while fostering strong relationships. Previously, as a Sales Assistant at Chic in Dubai, Hichem demonstrated his capacity for adaptability and resourceful multitasking in a dynamic retail environment. He holds a master's degree from the University of Algiers 2 and a Dubai Tour Guide License, showcasing his commitment to professional growth and continuous learning.
Experience
Tour Guide
Mahmoud Elsayed Tourism · 2024 — PresentGreeted guests to create a welcoming atmosphere while conducting informative walking tours that provided historical and cultural insights. Delivered multilingual commentary to international visitors, enhanced customer service by addressing inquiries and concerns actively, and utilized storytelling techniques for deeper engagement.Sales Assistant
Chic · 2023 — 2023Welcomed customers with a friendly attitude to foster positive first impressions. Assisted shoppers by understanding their preferences, maintained high satisfaction levels through excellent service, and adapted quickly to a fast-paced environment while recommending products to enhance customer experience.
Skills & Expertise
Education
- Master DegreeUniversity of Algiers 2 · 2018 — 2022
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