hina S.
Mid-Level Management Professional
Open to offersNew to PlatformAbout
Hina I. is a strategic and results-oriented Management Professional known for optimizing operations, enhancing team performance, and driving organizational growth. Currently serving as an Assistant Team Leader at BBA By Suleman, which focuses on the beauty and wellness industry, she manages both B2B and B2C operations to ensure client satisfaction and brand visibility. Her expertise includes planning and executing social media strategies for multiple brands, handling Shopify operations, and maintaining inventory controls. Previously, she worked as a Customer Care Representative at Zameen.com and Mobilink, where she honed her skills in customer feedback management and sales. Her strong leadership and analytical decision-making have been pivotal in achieving a high level of client satisfaction and operational excellence.
Experience
Assistant Team Leader
BBA By Suleman · 2025 — PresentOversaw B2B and B2C operations to ensure client satisfaction. Created and implemented social media strategies for five beauty and wellness brands. Managed various social media platforms including content posts, stories, and influencer collaborations, enhancing brand visibility and online presence. Handled Shopify operations, coordinated courier services, and provided multi-channel support via Instagram, WhatsApp, and email. Addressed customer inquiries while maintaining a focus on excellent client satisfaction. Facilitated inventory control, stock replenishment, and reviewed sales reports for performance optimization. Assisted management with daily planning and operational tasks, while maintaining accurate supply chain records.Customer Care Representative
Zameen.com · 2017 — 2018Addressed customer inquiries by providing precise information regarding products and services. Enhanced customer experience by promoting relevant property solutions and maintaining high satisfaction levels through professional and prompt support.Customer Feedback Operations
Mobilink (Jazz) · 2011 — 2017Managed customer feedback operations through inbound, business center, and franchise channels. Collected and analyzed feedback to improve service quality. Engaged in sales activities promoting new packages and offers. Acted as Team Coordinator, leading agents, assisting Team Leads, and preparing daily performance and quality reports.
Skills & Expertise
Education
- BBASuleman · 2025 — Present
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