Hiralis G.
Junior Administrative Support Specialist
Open to offersNew to PlatformAbout
Hiralis P. is a detail-oriented Administrative Professional with over 2 years of experience in the realms of customer support, travel logistics, and hospitality management. Demonstrating expertise in facilitating seamless hotel reservations and managing complex reservation systems, she has consistently driven booking volume through precise execution. Her role as an Executive Assistant at REAL ESTATE VA involves managing calendar scheduling and email handling to enhance stakeholder communication and uses CRM software to boost follow-up efficiency by 25%. In her previous position as an eCommerce VA with Shopify, she expertly maintained customer support operations and led virtual event coordination, contributing significantly to eCommerce storefront experience. Additionally, Hiralis has effectively managed patient inquiries and insurance claims in healthcare customer service roles, ensuring HIPAA compliance and supporting cross-functional team efficiency. Her strong skills in Data Entry, Email Management, Calendar Management, and CRM Software enable precise and compliant service delivery across industries.
Experience
Executive Assistant
REAL ESTATE VA · 2024 — PresentManaged calendar scheduling and prioritized email handling to facilitate effective communication among clients and stakeholders. Maintained accurate client records and performed lead qualification via CRM software to enhance follow-up efficiency. Assisted with listing management and engaged in social media marketing to boost visibility for real estate and travel-adjacent listings. Tracked important deadlines for client documentation and provided transaction support to uphold high service standards.eCommerce VA
SHOPIFY · 2024 — 2024Delivered high levels of customer support by efficiently addressing inquiries related to package status and product details via email. Coordinated virtual events and meetings using virtual meeting tools to ensure seamless execution and positive feedback from participants. Processed a large volume of orders with meticulous data entry, guaranteeing 100% accuracy of customer shipping and billing information. Conducted research on product trends to enhance listings and improve the overall eCommerce storefront experience.Appointment Setter (CSR)
BLUEPRINT BUSINESS SOLUTIONS · 2024 — 2024Engaged with potential clients by communicating product benefits to build rapport and schedule qualifying sales appointments. Managed appointment scheduling within a structured calendar system to maintain client satisfaction and operational timeliness. Addressed objections and resolved scheduling conflicts using professional communication to ensure high lead conversion rates. Maintained precise appointment records through standardized data entry processes to optimize team workflows.HEALTHCARE ACCOUNT (CSR)
RESULTSCX MACTAN NEWTOWN · 2023 — 2024Handled patient inquiries with compassion, providing comprehensive information on insurance coverage and benefits. Reviewed and meticulously processed sensitive healthcare claims through precise data entry, strictly adhering to HIPAA compliance. Collaborated with cross-functional teams to address billing disputes and denied claims, enhancing service efficiency. Researched details about insurance plans to assist patients with enrollment and clarify coverage options.Housekeeping & Receptionist
LACHAVILLE HOTEL & RESORT · 2023 — 2023Facilitated guest check-ins and managed on-site reservation systems to ensure accurate booking data and room availability. Promptly communicated solutions to guest complaints to enhance overall hospitality ratings and foster guest loyalty. Maintained essential hospitality stock levels through consistent inventory audits and effective supply chain management. Researched and implemented housekeeping standards to guarantee high-quality room turnover for arriving guests.Pharmacy Assistant
ALFAR PHARMACY · 2023 — 2023Updated patient records and maintained prescription files using specialized software, ensuring data accuracy and regulatory compliance. Monitored inventory levels and conducted periodic audits to minimize waste and maintain product availability. Provided education on medication adherence and health screenings, delivering supportive customer support within a healthcare context. Assisted with the accurate filling of prescriptions, checking for potential drug interactions to ensure patient safety.HEALTHCARE ACCOUNT (CSR)
TELEPERFORMANCE I.T PARK · 2022 — 2023Helped clients with insurance inquiries by clarifying complex benefits and resolving billing issues with a supportive approach. Processed and monitored insurance claims through specialized data entry systems to ensure timely resolutions. Communicated effective solutions for complex escalations, maintaining positive client relations and trust throughout interactions. Guided clients through health plan enrollment, ensuring all administrative records were accurately updated.Travel Agent
ORIENTAL HK TOUR INC. · 2022 — 2022Researched and developed personalized travel itineraries, coordinating hotel accommodations and activities based on individual client preferences. Maintained high accuracy within reservation systems while managing logistics for group travel and extensive booking requests. Communicated with vendors to negotiate exclusive deals, utilizing travel industry knowledge to secure cost-effective options. Assisted clients in overcoming travel disruptions by rebooking lodging and flights through GDS systems and alternative platforms.
Skills & Expertise
Education
- Senior High SchoolPHILIPPINE PLACEMENT TEST (PEPT) · — — 2021
- High SchoolBANKAL NATIONAL HIGH SCHOOL · — — 2018
- Elementary SchoolMARIGONDON ELEMENTARY SCHOOL · — — 2015
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