Hiram M.

Oversaw complete operational processes pertaining to sales, field coordination, and the management of remote teams, serving as the main operational liaison to the Founder/CEO. Developed operational dashboards to monitor lead conversion, team performance, and project delivery KPIs, providing weekly executive summaries with actionable insights. Handled vendor relationships, contract management, and tool renewals across the organization's operational technology stack, negotiating terms to secure service continuity. Recognized and removed operational bottlenecks via process redesign and workflow automation, streamlining several business functions. Created and instituted SOPs for onboarding, CRM integrity, and outbound coordination, resulting in a thoroughly documented and system-driven operational framework. Managed the completion of cross-functional projects in collaboration with remote teams across different time zones, ensuring alignment with EST business hours.

Directed all operational activities for a $3M specialty contracting firm, covering financial reporting, team productivity, vendor management, and project delivery. Established a comprehensive KPI framework and initiated a weekly OKR performance review system, delivering regular operational health updates to the leadership team. Achieved a 70% reduction in rework and decreased delivery times by 1–2 weeks through the development of standardized SOPs and process enhancement efforts. Supervised vendor and subcontractor relationships, managing contracts, renewals, performance accountability, and budget adherence across various service lines. Streamlined operational reporting by integrating Job Progress with QuickBooks, which eliminated over 15 hours of manual work each week and enhanced data precision. Assembled and led a global remote team from the ground up, creating competency frameworks, recruitment processes, and onboarding materials.

Handled a $26M cross-border portfolio connecting Mexico and the United States, managing vendor fulfillment, contract oversight, and strategic forecasting at the executive level. Promoted cross-functional collaboration among production, logistics, and field teams to ensure timely fulfillment for high-volume strategic accounts. Compiled and supervised extensive account datasets and performance reports to facilitate data-driven decision-making for both sales and operations teams.

Led cross-functional teams comprising over 50 members across both office and field operations, consistently delivering 95% of projects within budget and on schedule. Managed project cost control, cash flow, and vendor relationships throughout a multimillion-dollar portfolio over a nine-year period. Developed KPI reporting systems and operational dashboards for tracking project delivery, safety compliance, and costs. Negotiated substantial contracts with vendors and subcontractors while enforcing quality control standards and OSHA-30 compliance across all active job sites.