Hlamalane M.
Senior IT Administrator
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English
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About
Hlami M. is a seasoned IT professional with over two decades of extensive experience in IT support, network administration, and systems management. Throughout his career, he has shown proficiency in managing IT infrastructure and supporting diverse user groups within both corporate and nonprofit sectors. His role as an IT Administrator at Genesis Analytics in Sandton involved administering users in environments like Microsoft 365 and Google Workspace, applying his skills in network troubleshooting, and overseeing security administration. Hlami previously served at Save the Children South Africa, where he directed the development and implementation of IT plans and ensured compliance with IT security policies. Earlier, as a Regional IT Officer at Save the Children International, he managed network security through Fortinet firewalls and administered systems like Azure AD. With certifications in ITIL and Oracle and a diploma in Network and Internet Engineering, Hlami is well-equipped to manage complex IT environments.
Experience
IT Administrator
Genesis Analytics · 2023 — 2026Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners. Provided 1st line support and advice on all aspects of ICT incidents and requests. Managed users and groups within Microsoft Azure Entra ID, SharePoint, Office 365, and Google Workspace environments. Offered technical support to users through phone, remote assistance (Any Desk), and in-person, managing service tickets using the GLPI platform. Planned work schedules for hardware and software installations. Oversaw user data backups with Drop Suite and managed the secure disposal of IT assets, including the Asset register. Troubleshot system and network issues, monitored network performance, and researched new technologies for infrastructure improvement. Assisted in basic user training and documented hardware/software problems, system configurations, and maintenance procedures. Implemented and audited security procedures, providing recommendations for system enhancements.National Information, Communication & Technology Officer
Save the Children South Africa · 2018 — 2023Handled end-user support for all SCSA IT applications and managed escalated helpdesk issues. Ensured ICT services had updated hardware and software, maintaining a consolidated ICT asset inventory. Administered the SCSA Office 365 tenancy and Active Directory. Managed network operations to ensure optimal internet functionality, access controls, and monitoring for maximum uptime. Directed the development and implementation of the annual ICT plan, disaster recovery plan, and standard operating procedures. Conducted IT training and capacity building for staff to ensure compliance with global IT security policies.Regional IT and Administration Officer
Save the Children International · 2015 — 2018Delivered IT support through installation, configuration, and administration of hardware, software, servers (Windows Server 2008/2012), and Office 365. Administered network security using a Fortinet firewall and managed Kaspersky Anti-Virus console, SharePoint, and Azure AD. Supported users on Windows and macOS platforms, including mobile device configuration. Oversaw IT procurement, vendor relationships, and the asset lifecycle, including secure disposal. Provided administrative support for fleet management, procurement, and coordination of conferences and international staff relocations.IT and Network Technician
The Universal Church of the Kingdom of God (UCKG) · 2013 — 2015Managed Active Directory and various email systems (Outlook, Zimbra, Google Mail), supporting over 130 users on Windows and Apple platforms. Oversaw server backups, installed and configured user workstations, and provided hardware/software troubleshooting. Configured and installed Mitel IP (VoIP) phones and managed network connectivity (VPN, 3G, Wireless). Handled IT procurement and maintained accurate records of all IT assets.IT Support/Desktop Technician
Pretor Estates · 2012 — 2013Supported 115 users with Active Directory, MS Exchange, and Windows 7/8 environments. Managed backups, restores, and installations for Windows Server 2003/2008 R2. Administered Mimecast and KVM, managing the full lifecycle of user machines from setup to data backup and restoration. Logged and managed calls with third-party vendors to ensure adherence to SLAs.IT Service Desk Technician
State Information Technology Agency · 2011 — 2012Delivered first-call resolution for internal and external clients, logging and managing service calls using ARS/ITSM7 systems. Maintained data integrity and adhered to SLAs by appropriately escalating calls and performing client satisfaction follow-ups. Reset passwords for ERP, Active Directory, and Mainframe systems.Desktop and Functional Support Technician
NJA Computer Company · 2001 — 2010Provided IT Support and Network Support. Executed network installations of printers and upgrades. Managed user account resets and additions on the network through Active Directory. Performed cabling and LAN Support, alongside programming in C++ and HTML.
Skills & Expertise
Education
- Diploma in Network and Internet Engineering (Cum Laude)College Campus · 2002 — Present
- Diploma in Travel and Tourism (Incomplete)Tshwane University of Technology · 1995 — 1999
- Grade 12 / MatricSA College School · — — 1994
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