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Hlengiwe — Junior Community Manager from South Africa

Hlengiwe

Junior Community Manager

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Hlengiwe Z. is an aspiring apprentice with comprehensive experience in customer engagement, community management, and digital support roles. In her current position as a Sales Agent at Dash BPO, she assists clients with hotel reservations and customer queries while adhering to company procedures for effective service delivery. Previously, as a Lead Generation Representative at Homegrown, she effectively contacted warm leads and ensured a smooth handover of qualified prospects. Her tenure at Mutualism (Pty) Ltd as a Marketing Assistant involved managing digital projects and providing social media support. With a broad background in social media coordination, Hlengiwe also worked as a Community Manager at Indigo Africa, where she managed community tasks and communications. Her educational credentials include a Diploma in Film Production from Boston Media House and certifications in Digital Marketing from Google Digital Garage and HubSpot Academy. Hlengiwe is recognized for her administrative coordination and problem-solving skills, delivering reliable and professional results across various roles.

Experience

  • Sales Agent

    Dash BPO · 2025 — Present
    Assist clients with hotel reservations and customer inquiries while adhering to company procedures and guidelines. Maintain clear communication to efficiently resolve issues and collaborate with team members to achieve sales and service goals.
  • Lead Generation Representative

    Homegrown · 2025 — 2025
    Contact warm leads to collect client information and follow specified call processes. Work under supervision while acquiring new skills and ensure a smooth transition of qualified leads to the sales team.
  • Marketing Assistant & Social Media Support

    Mutualism (Pty) Ltd · 2023 — 2025
    Support senior team members in digital projects and administrative functions while managing online engagements and addressing customer queries according to instructions.
  • Community Manager

    Indigo.africa · 2020 — 2023
    Work collaboratively with teams to facilitate community activities and communications. Manage conversations and updates, demonstrating professionalism while applying community engagement standards.
  • Freelance Social Media Assistant

    Company not specified · 2020 — 2020
    Assist small businesses by implementing content plans and managing customer interactions while enhancing organizational capabilities through independent work.
  • Digital Content Producer

    Wunderman Thompson Digital · 2018 — 2019
    Support digital teams with campaign and content tasks, learning to use new digital tools and follow creative directives during project execution.

Skills & Expertise

Education

  • Certification in Advertising
    UMUZI Academy · 2018 — 2018
  • Matric / High School Diploma
    Mondeor High School · 2013 — 2013
  • Diploma in Film Production
    Boston Media House

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