Holy M.
Senior BPO Customer Support Team Lead
Open to offersNew to PlatformAbout
Holy Marie C. is an accomplished Customer Support Specialist and sales professional with over six years of BPO experience serving international clients in the telecommunications, gaming, and financial services industries. At Teleperformance and AFNI Philippines, she excelled as a Team Lead, handling customer support, issue resolution, and team coaching to uphold service quality and retention strategies. Holy Marie C. supported complex inquiries via email, chat, and voice at firms like Playmate Leisure Corp., VXI Global Solutions, and Concentrix, applying expertise in CRM systems and escalation management. She also contributed to sales growth through outbound lead generation and product recommendations, always focused on maximizing customer satisfaction and maintaining high performance standards.
Experience
Sales & Customer Service Representative / Team Lead
Teleperformance · 2025 — 2026Delivered customer support across voice and digital channels, ensuring adherence to performance metrics. Identified customer requirements and suggested suitable products and services to enhance revenue. Addressed complex account issues to maintain customer satisfaction and supported team members with escalations while upholding service quality standards.Outbound Sales Representative
Colewell Marketing Philippines · 2025 — PresentConducted outbound calls to present online trading platforms and financial services to prospective clients. Utilized persuasive communication and comprehensive product knowledge to generate qualified leads.Customer Service Email Support
Playmate Leisure Corp. · 2024 — 2025Delivered professional support through email for users of an online gaming platform. Efficiently addressed technical, account, and transaction-related inquiries.Retention Customer Service Representative / Team Lead
AFNI Philippines · 2022 — 2023Handled customer concerns and executed retention strategies to minimize churn. Assisted agents as Team Lead, managed escalations, and facilitated daily operations to help maintain team performance metrics and service quality standards.Sales & Customer Service Representative
VXI Global Solutions · 2020 — 2021Provided voice support for a telecommunications account, focusing on resolving billing and technical issues.Inside Sales Representative
Concentrix · 2018 — 2020Assisted customers with product inquiries, managed order processing, handled returns, and resolved issues while driving sales.
Skills & Expertise
Education
- Events Management (NC III)Vocational Graduate · 2018 — 2019
- Alternative Learning System (ALS)Graduate · 2016 — 2017
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