Homer B.

Homer B. is a dedicated Resolution Specialist with over three years of experience in high-level customer support and back-office operations. Specializing in escalations, Homer transitioned from front-line service to roles in specialized escalation and dealer support. At iQor, he managed complex technical investigations and inter-carrier coordination, proficiently utilizing modern CRM platforms like Zendesk and HubSpot. His expertise in Wireless Number Portability (WNP) has been pivotal in facilitating mobile number transfers and resolving technical barriers. With certification in Zendesk's omnichannel support and HubSpot's Service Hub Software, Homer displays proficiency in AI-powered and SLA management workflows. Additionally, his efforts in content moderation with Welocalize Co. ensured platform integrity and safety. Based in Dasmariñas, Cavite, Homer strategically supported international clients across US time zones, adeptly handling inbound/outbound voice support and professional communications.