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Experience
Technical Support Representative
Concentrix · 2023 — 2024
Identified hardware and software solutions, troubleshooted technical issues, and resolved network problems. Followed up with clients to confirm issue resolution while managing multiple cases simultaneously.
Customer Service Representative
teletech · 2021 — 2023
Responded promptly to customer inquiries, processed orders, forms, applications, and requests. Addressed and resolved customer complaints while communicating through various channels.