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Honey M. — Junior Customer Service Specialist from Philippines

Honey M.

Junior Customer Service Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Honey Mae L. is an adaptable and detail-oriented professional with a strong foundation in customer support, sales coordination, and inventory management. She has effectively navigated high-volume environments, maintaining organizational standards while ensuring exceptional customer service. Honey Mae honed her skills as a Customer Service Representative at Convergys Philippines, tackling complex support cases across phone, email, and chat with high customer satisfaction. Her experience as a Sales Assistant at Biglite International involved directing retail operations and logistics coordination. She previously served at Opple Lighting as a Consignment Sales Coordinator, managing field teams and optimizing sales. Her expertise extends to advanced data encoding, CRM/ERP systems navigation, and strategically improving processes across various operations. Honey Mae's educational background includes a BSBA in Marketing Management from the University of Caloocan City. Fluent in English and Filipino, she demonstrates proficient cross-departmental collaboration and field team leadership.

Experience

  • Customer Service Representative

    Convergys Philippines (Concentrix) · 2022 — 2026
    Provided customer support through phone, email, and chat, resolving technical and account inquiries to enhance customer satisfaction. Leveraged CRM systems for issue diagnosis and aimed for efficient case resolutions while documenting support cases accurately for effective escalations.
  • Sales Assistant

    Biglite International Inc. · 2022 — 2022
    Oversaw field operations by managing 25 retail promodiser’s, focusing on sales targets, customer insights, and inventory management. Consolidated sales and stock reports and coordinated logistics for regional shipments and local deliveries while processing receipts and barcodes accurately using the Barter platform.
  • Office Staff

    Regan Industrial Sales Inc. · 2021 — 2022
    Handled order processing by accurately entering sales agent purchase orders into the Barter system to ensure timely delivery. Supported team members with order entries to fulfill operational deadlines.
  • Consignment Sales Coordinator

    Opple Lighting Phil. Corp. · 2019 — 2021
    Managed a team of 42 store promodiser’s, focusing on optimizing sales tracking and inventory management across retail locations. Streamlined reporting for sales and inventory while reconciling invoices with payroll records. Coordinated shipments, deliveries, and stock movements with logistics partners and generated receipts and barcodes using the Kingdee platform.

Skills & Expertise

Education

  • BSBA Major in Marketing Management
    University of Caloocan City · 2015 — 2019

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