Honey R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Honey R. is a dedicated professional with a solid background in customer service, workforce management, and communication. With a Bachelor of Science in Information Technology from Pasig Catholic College and an Associate Degree in Business Office Information and Services from AMA Computer Learning Center, Honey has built a career foundation in effective service delivery and operational management. Honey's professional journey includes roles as a Sales, Retention & Customer Service Representative at Sitel Philippines, a Customer Care Representative at Cimpress Philippines Inc., and a Phone Banker at Citibank Philippines, where the focus was on resolving customer issues and client retention. A recent role as a Real-Time Analyst at Concentrix underscores Honey's expertise in real-time analysis and operational efficiency. Honey has also navigated the healthcare, banking, and BPO industries, demonstrating reliability and excellence in performance. As a freelancer, Honey continues to offer technical support across diverse sectors, maintaining a strong customer-focused mindset.
Why hire me
I have 10+ years in customer service, workforce management, and tech support, with proven success in cold calling and appointment setting. For over three years, I thrived as a remote freelance CSR/Tech Support, consistently meeting goals while supporting diverse clients. I’m confident, persuasive, and dependable, with strong communication skills and a track record of reliability. My adaptability and enthusiasm for helping businesses grow make me a valuable asset ready to contribute to your team’s success.
Experience
Customer Service / Technical Support Representative
Freelancer · 2022 — 2026Provided remote customer service and technical support to clients.Real-Time Analyst (Workforce Management)
Concentrix · 2022 — 2023Analyzed real-time workforce data to enhance operational management and efficiency.Phone Banker
Citiibank Philippines · 2021 — 2022Managed inbound calls to deliver banking services and address customer queries.Care Representative
Legato Health Technologies · 2020 — 2021Served as a care representative, assisting clients and managing healthcare-related concerns.Customer Care Representative
Cimpress Philippines Inc. · 2018 — 2019Provided customer care services and addressed client inquiries effectively.Sales, Retention & Customer Service Representative
Sitel Philippines · 2016 — 2018Handled sales and retention efforts while providing customer service support.
Skills & Expertise
Education
- Associate Degree in Business Office Information and ServicesAMA Computer Learning Center · 2014 — 2016
- Bachelor of Science in Information TechnologyPasig Catholic College · 2013 — Present
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