Hong T.
Junior F&B Captain
Open to offersNew to PlatformAbout
Hoang T. is a dedicated F&B Captain with a robust three-year track record in hospitality, focusing on both F&B and front office operations. Currently serving at Proverb Hotel Hanoi, he oversees daily operations for bar and restaurant outlets, leading service teams to enhance guest experiences. With a history as a bartender and waiter at establishments like Hotel Du Lac and Babylon 3 Bar & Club, Hoang excels in preparing beverages, managing inventory, and upholding hygiene standards. His role as a reception manager at Eliana Ruby Hotel highlights his skills in guest relations, which are further complemented by his prowess in problem-solving and Microsoft Office. Pursuing a degree in Hospitality Management at Ha Noi College of Commerce and Tourism, he is committed to advancing in the hospitality industry.
Experience
Bartender & Waiter
Hotel Du Lac · 2024 — 2025Established strong relationships with guests, encouraging feedback and online reviews through outstanding customer service. Provided training and support to new team members regarding beverage preparation and customer service practices. Coordinated efforts with various departments to enhance the hospitality experience for guests, while also performing check-in and check-out processes professionally.F&B Captain (Bar & Restaurant)
Proverb Hotel Hanoi · 2025 — PresentOversaw daily operations for both the restaurant and bar outlets. Led service teams during shifts and allocated responsibilities accordingly. Handled guest inquiries and complaints with professionalism, while managing inventory levels and supply requirements. Assisted in the recruitment, training, and evaluation of team members, ensuring compliance with food safety and service standards.Receptionist
Eliana Ruby Hotel · 2025 — 2025Performed guest check-in and check-out procedures with professionalism, managed room reservations via OTA, phone calls, emails, and walk-ins. Processed payments, issued invoices, and maintained accurate financial records while coordinating with other departments to ensure seamless daily operations.Bartender
Instincts Bar and Mixology · 2023 — 2024Prepared homemade ingredients prior to each shift to ensure high drink quality. Suggested specialty drinks and customized beverage options based on customer preferences. Conducted inventory monitoring, completed monthly stock checks, and notified management of shortages, while also maintaining cleanliness and organization within the bar area.Waiter & Bartender
Babylon 3 Bar & Club · 2022 — 2022Greeted guests upon their arrival at the bar and prepared cocktails, mocktails, and other beverages according to established bar standards. Provided menu recommendations and addressed inquiries related to products and services. Ensured the bar and dining areas were maintained in a clean and hygienic manner, adhering to food safety regulations, while also monitoring inventory levels and assisting with stock management.
Skills & Expertise
Education
- College in Hospitality ManagementHa Noi College of Commerce and Tourism · 2024 — 2027
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