Hope B.
Senior Operations Supervisor
Open to offersNew to PlatformAbout
Hope S. is an accomplished Operations Supervisor and Customer Service Supervisor with over 15 years of experience in the hospitality industry, specializing in international operations management. She has excelled in leading teams and managing both hotel front office operations and virtual service settings across Dubai and global platforms. At Smartvisit International Pty Ltd and iVenture Card International, Hope managed daily customer service for international clients, streamlined workflows, and maintained high service standards remotely. Previously, at Abidos Hotel Apartment in Dubai, she supervised front office operations and enhanced guest service satisfaction. Moreover, her role as a Front Desk Night Auditor at Corp Executive Hotel demonstrated her expertise in financial reporting and operational management. Hope's strategic ability in remote operations management, process improvement, and staff training has consistently driven service quality and operational efficiency.
Experience
Operations Supervisor / Virtual Assistant
Smartvisit International Pty Ltd / iVenture Card International · 2020 — 2026Oversaw daily customer service and operational support for a diverse international clientele. Managed bookings, inquiries, and service coordination via digital platforms. Ensured effective workflow execution and timely resolution of client issues while maintaining high service delivery standards in a remote work environment.Operations & Customer Service Manager
Smartvisit International Pty Ltd / iVenture Card International · 2017 — 2020Directed customer service operations and managed day-to-day operational support. Worked on improving operational efficiency and response times while ensuring timely addressing of client concerns.Duty Manager / Assistant Front Office Manager
Abidos Hotel Apartment, Al Barsha – Dubai, UAE · 2012 — 2017Supervised front office operations and managed the guest check-in/check-out processes. Addressed escalated guest concerns to ensure high satisfaction levels and coordinated with housekeeping and reservations to uphold service quality.Front Desk Night Auditor / Front Desk Team Leader
Corp Executive Hotel / Dubai Grand Hotel – Dubai, UAE · 2008 — 2012Managed night audit operations while supervising the front desk. Ensured accurate financial reporting and balanced hotel transactions daily. Provided guest support and handled operational issues during overnight shifts, leading the front desk team to deliver seamless service.
Skills & Expertise
Education
- Bachelor of Science in Commerce – Major in Business ManagementRamon Magsaysay Memorial Colleges · 1996 — 2000
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