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Humberto S. — Mid-Level Personal Injury Law Case Manager from Guatemala

Humberto S.

Mid-Level Personal Injury Law Case Manager

Guatemala 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Al R. is a results-driven professional with extensive experience in both customer service and legal case management. Currently serving as a Case Manager at a personal injury law firm, he expertly manages over 60 cases, navigating the intricacies of intake and treatment processes while liaising with providers and insurance companies to handle subrogation claims and liens. With a solid educational foundation including an A.S. Degree in computer technology from L.A Valley College, Al has a proven record of excelling under pressure. His career features roles such as a Supervisor for the Copeland account at IBC, where he led a team of 25-30 agents from training to successful account management. At Everise, he was recognized for maintaining a remarkable 63% conversion rate as a sales agent while also stepping in as a temp supervisor. Al’s technical prowess, highlighted by a Six Sigma Blue Belt and multilingual capabilities as a Sworn Translator, complements his hands-on approach to leadership and operational excellence.

Experience

  • Sales Agent

    Everise · 2019 — 2022
    Achieved a 63% conversion rate over two years while delivering exceptional customer service, demonstrating skills in AHT and QA. Stepped in as a temporary supervisor during colleagues' absences.

  • Case Manager

    Allied/Solvo · 2022 — Present
    Currently managing over 60 personal injury cases, overseeing the process from intake to treatment, and coordinating with providers, insurance companies, and handling subrogation claims and liens.

  • Elite Sales Team Agent

    Conduent · 2016 — 2019
    Contributed as part of the elite sales team, focusing on high-performance sales strategies and customer interactions.

  • Supervisor for Copeland account

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    Oversaw customer service for the IBC account, managing a team of 25 to 30 agents from training through to live operations, while maintaining excellent KPIs.

Skills & Expertise

Paralegal ServicesCustomer ServiceSalesTranslation

Education

  • A.S Degree in computer technology
    L.A Valley College · — — 1992
  • High School Diploma
    Van Nuys High School · — — 1986

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