Humera Z.
Mid-Level Administration Manager
Open to offersNew to PlatformAbout
Humera Z. is an experienced professional with a comprehensive background in administrative management and customer service. Previously serving as a CEO at Horizon Financial Consultancy Firm in Karachi, she managed financial services, including residential and commercial mortgages. As a manager at a London dry cleaning business, she optimized operations and facilitated staff training. Her volunteer role at Walthamstow Library involved enhancing visitor experiences, and her contributions at Human Relief Foundation included fundraising and administrative duties. Humera's educational background includes a Level 6 Diploma in Business & Administrative Management from London, alongside ACCA Fundamentals Exams. She excels in data entry, leadership, strategic planning, and project management, demonstrating proficiency in MS Office tools.
Experience
Volunteer
Walthamstow Library · 2025 — 2025Assisted visitors in enhancing their library experience by addressing support needs. Resolved customer issues, utilizing a positive customer service approach to improve satisfaction. Listened to concerns and provided answers to deliver exceptional service. Maintained organization in the library by tidying shelves, emptying returns, and re-shelving books. Followed senior staff instructions to support daily operations.Volunteer
Human Relief Foundation · 2019 — 2020Supported fundraising events and handled administrative duties both in person and remotely. Maintained a friendly disposition while assisting customers and resolving complex situations, thereby enhancing customer satisfaction and loyalty.Volunteer
Sense Charity Foundation · 2019 — PresentContributed to planning and executing fundraising events, supporting the organization's objectives.Team Member
Pizza Hut · 2010 — 2012Provided efficient customer service, managing orders at the counter and via phone while ensuring timely deliveries. Prepared and presented food to brand standards, maintaining high food hygiene standards, and monitored product shelf life to ensure proper storage. Handled conflicts with customers effectively to maintain loyalty.Team Member
SAM 99P Store · 2010 — 2010Managed customer service operations, addressing queries while maintaining updated knowledge of store products. Organized store shelving and ensured accurate restocking to optimize product availability.CEO
Horizon Financial Consultancy Firm · 2000 — 2009Supported clients in investment plans, risk assessments, and various financial services including residential and commercial mortgages. Managed multiple clients, overseeing their financial goals and ensuring compliance with legal standards. Recruited and guided staff to achieve clear results.Receptionist
Hallmark Construction Company · 1999 — 2000Greeted visitors and handled inquiries effectively. Managed communication through telephone and email, organized post deliveries, and performed clerical tasks while updating client database records accurately. Coordinated staff schedules and meetings to enhance office operations.Administration Manager
Mars International · 1998 — 1999Oversaw administrative processes, tracking financial procedures and ensuring compliance with relevant policies. Managed staff and resources efficiently while enhancing office functions and planning company events.Manager
Dry Clean ShopsOrganized daily operations of the dry cleaning business, trained staff, and supervised work processes. Addressed customer complaints and managed accounts while optimizing resource allocation to improve profitability.
Skills & Expertise
Education
- Higher National DiplomaZaskin Collage South Harrow · — — 2021
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