Huseya M.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Huseya M. is a dedicated Customer Service Professional known for supporting various sectors such as healthcare and insurance, handling complex service-related inquiries with precision. With strong capabilities in CRM, telephony, and business applications, Huseya excels in problem-solving and documentation. Transitioning into management, Huseya was a key figure at Café Malaya as a Café Manager, ensuring exceptional customer service and operational efficiency. In previous roles, like the Insurance Coordinator at Strategic Office Support, she adeptly managed communications with insurance providers and healthcare offices, while at Optum Global Solutions, she was instrumental as a Healthcare Associate, ensuring compliance and satisfaction for health plan members. Her comprehensive skill set includes account management support, technical system navigation, and multitasking in fast-paced environments.
Experience
Café Manager / Head Cook
Café Malaya · 2025 — 2026Supervised café staff and trained them to ensure outstanding customer service. Managed daily operations, including the processes for opening and closing the café. Monitored inventory levels, ordered supplies, and maintained stock control. Ensured adherence to food safety and health regulations while professionally handling customer inquiries and complaints. Prepared staff schedules and evaluated employee performance. Maintained cleanliness and presentation standards within the café while coordinating with suppliers for deliveries and promoting the café through marketing initiatives.Missing Information and Eligibility Specialist
Rocky Mountain Laboratories · 2024 — 2025Assisted customers and healthcare partners by investigating and resolving issues related to missing information. Communicated with stakeholders to gather necessary documentation for prompt processing. Worked on resolving account discrepancies while maintaining accurate records and delivering professional customer support.Insurance Coordinator
Strategic Office Support · 2023 — 2024Provided customer service support around insurance eligibility, coverage, and documentation requirements, handling prior authorizations as necessary. Managed communications with insurance providers and healthcare offices as well as customer inquiries, ensuring appropriate follow-up actions were coordinated. Balanced multiple tasks while ensuring accuracy and quality of service.Healthcare Associate
Optum Global Solutions · 2021 — 2022Delivered customer support for health plan members and healthcare providers, addressing concerns related to benefits and services. Resolved inquiries efficiently focusing on first-contact resolution and customer satisfaction. Navigated various systems to update and validate account information while ensuring compliance with company policies and providing empathetic service.
Skills & Expertise
Education
- Diploma in Culinary ArtsInternational School for Culinary Arts and Hotel Management
- Undergraduate Bachelor of Science in Industrial EngineeringCebu Institute of Technology – University
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