hyacinth F.
Senior Customer Support Supervisor
Open to offersNew to PlatformAbout
Hyacinthfaith G. is a seasoned professional with over six years of experience in customer support and finance operations. She has a proven track record in customer relations, SAP-based credit and collection management, and team supervision, particularly within fast-paced business environments. Hyacinthfaith possesses significant skills in Amazon product research, leveraging tools such as Helium 10 and Keepa for supplier sourcing and keyword research, thus supporting sellers on platforms like Amazon. During her tenure as a Supervisor at Sunjin Philippines Corporation, she optimized customer support workflows and maintained high service standards while handling escalations and supervising her team. Her role as a Credit Analyst involved proficiently managing account reconciliations and ensuring compliance with financial protocols. Hyacinthfaith also has experience with marketing functions from her time as a Marketing Assistant at Prince Retail Corporation. With her robust expertise and professional background, she offers reliable remote administrative and e-commerce assistance to Amazon sellers.
Experience
Supervisor, Customer Support Team
Sunjin Philippines Corporation · 2025 — 2026Directed daily customer support functions across various service channels, ensuring adherence to communication quality and response benchmarks. Guided team members in customer interactions, escalation handling, and maintaining consistent brand messaging. Handled customer escalations and facilitated resolution coordination with senior staff to enhance service delivery. Evaluated support processes and pinpointed areas for improvement to elevate team performance. Ensured precise documentation and updates to promote operational clarity and customer satisfaction.Credit Analyst, Credit & Collection
Sunjin Philippines Corporation · 2019 — 2025Conducted account monitoring, credit assessments, and collection coordination utilizing SAP platforms. Maintained precise financial documentation and monthly account statements in alignment with compliance obligations. Investigated account inconsistencies and rectified billing issues, focusing on detail and data accuracy. Collaborated with internal teams and clients for payment follow-ups, account validations, and documentation inquiries. Assisted in reporting and reconciliation efforts to enhance account oversight and collections.Marketing Assistant
Prince Retail Corporation · 2018 — 2019Managed marketing schedules and facilitated promotional activities for brand campaigns. Coordinated the distribution of marketing materials and ensured compliance with promotional documentation requirements. Acted as the main contact for DTI coordination relating to sales promotions and raffle activity registration. Organized marketing documentation and supported campaign execution alongside administrative tasks.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationBulacan State University (Bustos Campus) · — — 2018