Hyra C.
Junior Customer Support Representative
Open to offersNew to PlatformAbout
Hyra C. is a Customer Support, Sales, and Administrative Professional with nearly two years of experience working with US-based and international clients. She has demonstrated expertise across diverse fields such as healthcare, appointment setting, cold calling, customer service, e-commerce, and administrative operations. Her roles have spanned both remote and onsite environments where she effectively communicated, built customer relationships, and managed multiple priorities. Hyra has excelled as an ESL Teacher at Speak Up, Account Coordinator for AyaHealthcare, and Appointment Setter at JBC Company, leveraging her skills in CRM management and voice/non-voice support. She also provided administrative assistance at Portfil Engineering and served as a Customer Service Representative at Consbeez Call Center. She holds extensive experience in using CRM systems, ensuring compliance with SLAs, and collaborating with cross-functional teams to achieve business objectives. Her educational background includes studies in Secondary Education majoring in English at Mindoro State University.
Experience
ESL Teacher
Speak Up · 2025 — 2026Delivered online English lessons tailored to non-native speakers across various proficiency levels. Developed customized lesson plans in alignment with students' objectives and assessed progress by providing constructive feedback. Fostered a supportive virtual classroom environment utilizing digital teaching platforms and educational tools.Account Coordinator – Healthcare
AyaHealthcare Inc. · 2025 — 2025Coordinated the daily operations of healthcare accounts while ensuring compliance with service-level agreements. Acted as the primary liaison between clients and internal teams for resolving account-related issues. Maintained accurate records and account documentation, monitored workflow, and contributed to performance reporting and quality assurance.Appointment Setter / Cold Caller
JBC Company · 2024 — 2025Executed high-volume outbound cold calling to generate qualified leads and arrange appointments. Engaged with prospective customers through multiple communication channels, including phone, email, and chat. Followed established sales scripts, managed objections, and built rapport, all while maintaining accurate CRM records.Administrative Assistant
Portfil Engineering Services · 2024 — 2024Provided administrative and clerical support to management and office personnel. Organized documentation and maintained company records, ensuring accuracy in data entry. Assisted with tax documentation, report preparation, employee records, and daily office operations to enhance workflow efficiency.Customer Service Representative
Consbeez Call Center · 2023 — 2023Supported customers through phone, email, and chat by resolving inquiries and addressing account-related issues. Ensured high standards of customer service, documenting interactions and updating CRM records with precision. Worked collaboratively with team members to meet quality assurance standards and productivity goals.Sales & Marketing Associate
Family Business · 2019 — 2022Managed customer inquiries while fostering long-term client relationships. Promoted products through direct sales and personalized engagement, assisting customers throughout the purchasing process. Maintained sales records and monitored inventory to support daily business operations.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishMindoro State University
- Senior High School – HUMSS StrandGood Shepherd Academy
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