Ian N.

Ian N. is a skilled Customer Service Agent at Influx, known for enhancing customer satisfaction and operational efficiency by handling inquiries, educating clients, and collaborating on solutions internally. His efforts have consistently maintained a high customer satisfaction rate (CSAT) and quality assurance above 90%. Previously, as an Executive Assistant at Outsource Virtual Marketing, Ian excelled in managing executive workflows and supporting marketing campaigns, utilizing platforms like HubSpot and AdRoll to fortify visibility within the luxury Airbnb sector. During an internship as a Retail Associate at Vivo Active Wear, he effectively increased sales revenue by 15%, implemented customer relationship strategies, and collaborated on generating new business leads. Ian's educational background in Social Sciences from the Catholic University of Eastern Africa broadened his understanding of human behavior and communication, which he leverages in his current role. Additionally, Ian is a passionate Mental Health Advocate with Let’s Go Mental Kenya, raising awareness and providing resources for mental health support. His hard skills include using Google Suite, Helpdesk systems, and Salesforce, among others.