Ian V.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ian V. has extensive experience providing customer service and outbound sales support in BPO and contact center environments. From 2019 to 2021, Ian worked at Concentrix as a Customer Service Representative, where he assisted and supported clients. He further developed his skills in skip tracing for Amazon in early 2022 and engaged in outbound sales and credit repair for Wise Rise on Upwork from May to December 2022. Ian continued supporting customers at AFNI Philippines in 2023–2024 and contributed to timeshare exit sales at Top Leads Contact Center from late 2024 to mid-2025. Returning to Concentrix as a Chat Support agent in 2025–2026, Ian consistently focused on performance metrics, customer retention, and delivering quality service. He is computer literate and holds a BA in Public Administration from Southern Leyte State University.
Experience
Chat Support
Concentrix · 2025 — 2026Delivered chat support by assisting customers with inquiries and providing problem resolution through online channels.Outbound Sales – Timeshare Exit
Top Leads Contact Center · 2024 — 2025Managed outbound sales efforts focused on timeshare exit solutions, contacting prospects to discuss service offerings.Customer Service Representative
AFNI Philippines · 2023 — 2024Provided customer service support by responding to inquiries, resolving concerns, and maintaining positive client relationships.Skip Tracing
Amazon · 2022 — 2022Performed skip tracing tasks to assist in locating information and supporting related processes in the Amazon environment.Outbound Sales Credit Repair
Wise Rise on Upwork · 2022 — 2022Engaged in outbound sales for credit repair services, reaching out to potential clients and facilitating service-related discussions.Customer Service Representative
Concentrix · 2019 — 2021Handled customer service inquiries by addressing client needs, ensuring customer satisfaction, and providing support throughout interactions.
Skills & Expertise
Education
- BA in Public AdministrationSouthern Leyte State University – Maasin City Campus · 2015 — 2018
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