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Ian L. — Technical Virtual Assistant - Automation & AI Specialist from Philippines

Ian L.

Technical Virtual Assistant - Automation & AI Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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Portfolios

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About

Ian P. is a seasoned Technical Virtual Assistant and Automation & AI Specialist based in Cebu, Philippines, with a deep focus on supporting U.S.-based clients. Over 5+ years, he has honed his skills in no-code automation, AI-powered workflows, CRM optimization, and API integrations, leveraging tools like Zapier, Make.com, n8n, and GoHighLevel. Ian's expertise extends to intelligent automation, where he has successfully implemented systems for AI content generation and AI-driven workflow optimization. Additionally, Ian's experience in the BPO industry as a Call Center Agent and Customer Support Specialist has equipped him with robust problem-solving and communication skills, which he applies effectively in technical support and automation roles. His portfolio includes building automated systems for social media content, lead enrichment, and CRM management. He offers certified expertise as a Technical Virtual Assistant with specialized training in cutting-edge digital tools and business workflow optimization.

Experience

  • Call Center Agent / Customer Support Specialist

    BPO Industry Professional (U.S. Clients)
    Provided high-quality support through chat and voice to customers based in the U.S. Addressed technical and account-related issues efficiently within a fast-paced setting, cultivating strong skills in problem-solving, communication, and process handling. This experience laid the groundwork for advancement into technical and automation-focused virtual assistant roles.

  • AI Social Media Content Automation

    Company not specified
    Created an automated system for the generation of AI-powered quotes, images, and weather-based posts. Managed daily scheduling of Facebook posts and tracked their performance using Google Sheets. Tools involved included n8n, AI, and Facebook.

  • AI Content Repurposing System

    Company not specified
    Established automation for transcription, blog creation, and distribution across multiple platforms utilizing Zapier and AI.

  • Automated Lead Enrichment & Qualification

    Company not specified
    Designed an intelligent system for lead enrichment with priority-based routing directed towards sales teams by leveraging Zapier and Appollo.

  • Automated Follow-Up Messaging

    Company not specified
    Developed workflows for scheduled follow-up messages directed at unresponsive leads using Zapier and email automation.

  • Lead Capture & SMS Follow-Up

    Company not specified
    Implemented a system for immediate SMS responses alongside CRM routing for newly captured leads, utilizing GoHighLevel, SMS, and CRM.

  • Xero to Asana Automation

    Company not specified
    Automated financial transaction exports and the tracking of project workflows by employing Make.com, Xero, and Asana.

  • Gmail Attachment Organizer

    Company not specified
    Developed an AI-powered system that automatically sorts email attachments from Gmail into designated Google Drive folders using Make.com, Gmail, and Google Drive.

  • AI Facebook Chatbot

    Company not specified
    Created a Facebook chatbot powered by AI, integrating webhooks for the facilitation of automated responses. Tools utilized included n8n, AI, and Facebook.

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