IAN D.

Ian D., a Bachelor of Science graduate in Business Administration with a major in Financial Management from Manila Tytana Colleges, is recognized for his award-winning thesis work on the relationship of R&D expenses to financial performance in ICT companies listed on the PSE. As a Patient Service Representative II at Conifer Global Business Center, he honed his expertise in the healthcare industry by providing exceptional customer service and performing key tasks such as appointment scheduling, insurance verification, and maintaining patient confidentiality as per HIPAA regulations. Earlier, he enhanced his technical proficiency as a Wix Customer Care Expert with Telus International, supporting users with web design inquiries and billing issues. His financial acumen was further developed at Genpact Services LLC, where he managed credit card accounts within the financial sector, focusing on solving billing queries and ensuring customer satisfaction. Ian's diverse experience in healthcare and technical support makes him proficient in utilities like Microsoft Office and remote communication tools.