Ian J.
Mid-Level Nutrition Customer Support Specialist
Open to offersNew to PlatformAbout
Ian J. is a Registered Nutritionist-Dietitian with proven expertise in the health, wellness, fitness, and customer support sectors. At Pure Form Ventures Inc., he serves as a Wellness Support Specialist, providing customer guidance on dietary supplements, responding to inquiries across multiple platforms, and ensuring compliance with FDA and FTC regulations. His experience includes clinical and hospital dietetics internships, where he conducted nutritional assessments, crafted individualized care plans, and implemented medical nutrition therapy for conditions such as diabetes and cardiovascular disease. Ian J. has additional background in customer experience for athletics retail at FLAIR Fútbol and consumer advocacy at LexisNexis, as well as content moderation, technical support, and personal training. He is adept in meal planning, designing evidence-based nutrition interventions, and food safety protocols, supported by multiple industry-recognized certifications and a BS in Nutrition and Dietetics from the University of San Agustin.
Experience
Customer Experience Specialist
FLAIR Fútbol · 2023 — 2026Handle customer inquiries through email, live chat, and social media with a focus on order statuses, sizing, and product questions. Manage order tracking and resolve delivery issues while coordinating with suppliers for inventory concerns. Ensure compliance with service standards and documentation within helpdesk systems to enhance the customer experience.Wellness Support Specialist (Registered Nutritionist-Dietitian)
Pure Form Ventures Inc. · 2025 — PresentRespond to inquiries across multiple channels including phone, email, chat, and social media in a professional manner. Provide science-based details regarding products and their usage, guiding customers through various account-related processes. Conduct short wellness assessments to align customer health profiles with appropriate supplement recommendations. Educate clients on usage best practices, while staying informed on product knowledge and regulatory standards. Train new hires and collaborate with R&D and marketing teams for improved product insight and feedback.Consumer Advocate (LexisNexis Risk Solutions)
Reed Elsevier (REPH) · 2022 — 2023Serve as the first point of contact for consumer inquiries via phone and email, ensuring authentication for security protocols. Assist consumers in disputing reports and provide necessary disclosures. Analyze reports for accuracy and instruct consumers on disputing claims while collaborating with relevant teams to resolve issues.Content Moderator (Tiktok)
Conectys · 2021 — 2022Review user-generated content to ensure compliance with platform guidelines, removing harmful or inappropriate material. Utilize analytical skills to categorize content accurately and adapt decision-making based on context.Customer Service Representative (BELL CANADA)
IQOR · 2020 — 2021Manage incoming calls and resolve customer complaints by providing timely solutions. Document customer interactions and ensure accurate information is delivered using appropriate tools while adhering to communication guidelines.Technical Support Expert (BELL CANADA)
IQOR · 2020 — 2021Engage with customers to understand and analyze technical issues, offering recommendations for resolution. Troubleshoot various technical problems related to computer systems and networks, documenting issues through a ticketing system.Sales Agent (BELL CANADA)
IQOR · 2020 — 2021Handle a high volume of incoming calls to generate sales leads and identify customer needs. Facilitate product sales through effective solicitation and maintain positive relationships with clients to foster future business.Personal Trainer
Alvin’s Fitness Center · 2019 — 2020Develop personalized meal plans to meet clients' fitness objectives and provide training programs encompassing various fitness styles. Oversee the upkeep of gym equipment while promoting the center's services.Staff and Sales Support
California Aquatic Farm · 2017 — 2018Communicate with suppliers, customers, and government offices while managing confidential information according to protocols. Train new staff and oversee inventory to maintain standards and ensure operational efficiency.
Skills & Expertise
Education
- Bachelor of Science in Nutrition and DieteticsUniversity of San Agustin · 2020 — 2024
- Bachelor of Science in Physical Therapy (Undergraduate: 3rd Year level)Iloilo Doctors’ College · 2016 — 2019
- Bachelor of Science in Health and Lifestyle Management (Undergraduate: 1st year level)Central Philippine University · 2015 — 2016
- High School EducationSanta Clarita International School · 2011 — 2015
- Primary/Elementary EducationSanta Clarita International School · 2005 — 2011
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