Ian C.
Mid-Level Real Estate Virtual Operations Manager
Open to offersNew to PlatformAbout
Ian Cristopher L. is an experienced Virtual Operations Manager/Assistant with over six years supporting the real estate sector and related business domains. In roles spanning inside sales, team leadership, and property management, Ian demonstrated expertise in lead generation, CRM management, and project coordination for US-based agencies, including Century 21, Keller Williams, and True Footage Appraisal. His work as an Inside Sales Agent and Team Leader involved supervising ISAs, monitoring KPIs, optimizing workflows, and fostering performance improvement. Ian managed appraisal coordination, streamlining scheduling and report processes with tools like Anow and Monday.com. He also led social media and digital marketing initiatives, boosting client engagement, and handled daily operations for short-term rental property management, ensuring smooth bookings and communications. Ian's career reflects a strong command of fast-paced administrative environments and cross-functional collaboration within real estate, property appraisal, and digital marketing.
Experience
Team Leader
Breezeway - Assist · 2024 — 2026Directed team operations by fostering a supportive and productive work atmosphere, ensuring adherence to organizational performance standards. Monitored team KPIs and conducted regular performance reviews while also managing coaching sessions. Held bi-weekly meetings with team members to evaluate progress and strategize improvements. Managed attendance records and ensured compliance with company policies. Handled escalations efficiently, collaborating with the Operations Manager on client needs.Social Media Manager/Social Media Marketing Specialist
Brivity VA (Part-Time) · 2022 — 2025Designed and executed engaging social media campaigns for diverse clients, leading to heightened engagement. Collaborated with marketing teams to formulate and deploy social media strategies aligning with business objectives. Managed content calendars across multiple platforms while creating and overseeing paid campaigns aimed at driving traffic and conversions. Monitored social media performance metrics and conducted A/B testing to optimize results. Cultivated relationships with influencers to enhance brand awareness.Appraiser Coordinator
True Footage Appraisal · 2022 — 2024Oversaw the coordination of multiple appraisal orders while managing tight deadlines. Scheduled appointments for appraisals, ensuring timely communication between clients and homeowners. Maintained accuracy in client portals throughout the appraisal lifecycle. Managed appraisal orders and progress using project management tools. Facilitated communication among appraisers and stakeholders for efficient operations while supporting report preparation and documentation accuracy.Team Leader
Call star/Consider it Done · 2020 — 2022Managed a team of Inside Sales Agents within a real estate brokerage to ensure accountability and sustained performance. Oversaw daily activities to monitor adherence to call quotas and productivity targets. Conducted quality assurance on calls to ensure alignment with company standards. Facilitated coaching sessions focused on skills and strategies for effective conversion. Provided real-time support to agents, ensuring adherence to processes and quality interactions. Coordinated client-agent meetings to enhance communication.Cold Caller/Appointment Setter
Capital home team of Keller Williams · 2020 — 2020Executed cold outreach calls to verify property owners' selling interests. Re-engaged leads and offered opportunities for property relisting. Assessed prospects’ motivation and transaction timelines. Scheduled formal appointments between qualified leads and agents, ensuring seamless coordination. Conducted follow-ups after meetings to assess satisfaction levels and obtain feedback. Supported buyers by fostering lead engagement and addressing their concerns.Inside Sales Agent
Century 21 · 2019 — 2019Engaged in cold outreach calls to property owners to determine their interest in selling. Reconnected with leads to present opportunities for relisting properties. Evaluated prospects based on motivation and readiness to transact. Organized appointments for qualified leads and ensured effective coordination and compliance for maximized attendance. Followed up post-agent meetings to collect feedback and gauge client satisfaction. Provided assistance to nurture leads and mitigate concerns to facilitate commitment.
Skills & Expertise
Education
- Bachelor of Science in NursingDivine Mercy College Foundation Incorporated
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