Ian G.
Mid-Level Customer Support and Operations Specialist
Open to offersNew to PlatformAbout
Ian Gabriel D. C. is a seasoned Client Support & Operations Specialist with over three years of remote experience based in Batangas, Philippines. His career is marked by a robust proficiency in high-volume customer support, CRM management, and AI-driven process automation. In his role at K.A.I Vision Technology, he excelled in building automation workflows through tools like Zapier and GoHighLevel, reducing administrative redundancies and enhancing CRM data integrity within HubSpot and Salesforce. Ian also contributed to onboarding by documenting SOPs and managing appointments to boost operational efficacy. During his tenure at Spartan Setters Academy, he managed calendar coordination and executed outbound campaigns, facilitating an organized sales pipeline. At EACOMM Corporation, Ian was instrumental in resolving over 80 daily customer inquiries and collaborating with engineering teams on technical support. His educational background includes a Bachelor of Science in Information Technology from STI College Calamba, complemented by certifications in Python, SAP, and cloud services.
Experience
AI Automation & Appointment Support Consultant
K.A.I Vision Technology · 2024 — 2026Developed and managed automation workflows utilizing Zapier and GoHighLevel, streamlining administrative tasks for teams. Delivered technical support for CRM workflows while troubleshooting automation issues, ensuring system performance. Updated over 1,000 CRM records in HubSpot and Salesforce to enhance data accuracy. Created SOPs and process notes for ongoing workflows, facilitating onboarding and efficiency. Oversaw calendar management and appointment scheduling for client-facing teams, enhancing meeting attendance.Outbound Appointment Setter
Spartan Setters Academy · 2024 — 2024Conducted targeted outbound email and phone campaigns for appointment scheduling, maintaining an organized sales pipeline. Handled calendar coordination through Calendly and CRM tools, ensuring effective appointment scheduling. Updated and managed over 500 CRM records accurately, boosting operational efficiency. Monitored leads and follow-ups to minimize gaps in the pipeline and enhance appointment attendance.Client Support & Operations Specialist
EACOMM Corporation · 2023 — 2024Addressed over 80 customer inquiries daily through email and ticketing, adhering to SLAs and achieving high client satisfaction. Managed inbox communications by triaging and escalating requests for timely resolutions. Provided advanced technical support in collaboration with engineering teams to expedite software issue resolution. Ensured updates to CRM data and maintained workflow coordination for a smooth remote operations environment. Developed an internal knowledge base and SOPs to standardize responses and minimize handling time.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College Calamba · — — 2022