Ian K.
Mid-Level Healthcare Recruitment Specialist
Open to offersNew to PlatformAbout
Kenneth C. is an experienced professional specializing in the healthcare and BPO sectors, with a background spanning nursing, medical billing, and customer service. At Unity Communications, he handled medical billing for mental health services, overseeing claims processing, insurance follow-ups, and payment documentation. His tenure at EXL Service Philippines included supporting workers’ compensation case management, coordinating IME logistics, and ensuring quality assurance through call monitoring and report preparation. Kenneth C.'s experience also covers team leadership in recruitment at ABCDynamics, as well as front-line roles in patient care and financial services at Gebbs Healthcare Solutions and Sto. Niño de Tanza Medical and Diagnostic Center. He is proficient in medical record review and skilled in MS Office tools for reporting and process improvement.
Experience
Medical Billing Specialist / Virtual Assistant
Unity Communications · 2024 — 2025Handled medical billing for mental health services, submitted claims to insurance providers, and tracked unpaid or rejected claims. Investigated billing discrepancies and prepared invoices while keeping accurate billing records in line with healthcare regulations.Team Leader – Recruitment
ABCDynamics · 2022 — 2023Evaluated and interviewed candidates to align with hiring standards, collaborated with hiring managers on candidate qualifications, and performed reference checks to verify employment history. Ensured adherence to recruitment policies and acted as a liaison between candidates, hiring teams, and HR.Agent / Quality Analyst
EXL Service Philippines · 2018 — 2020Supported nurse case managers by managing case files for workers’ compensation across various states. Responsible for obtaining medical records and coordinating compliance with state guidelines. In the quality assurance role, monitored agent calls, offered coaching for performance improvement, and produced regular performance reports.Nurse / Agent – Healthcare Accounts
Gebbs Healthcare Solutions · 2014 — 2017Oversaw Accounts Receivable for healthcare insurance claims, investigated claim denials, and followed up with both hospitals and insurance providers. Assisted patients with inquiries related to insurance coverage and billing through inbound calls, and conducted medical record reviews for insurance appeals.Telephone Qualifier
Graphix 101 · 2012 — 2014Executed outbound B2B calls to engage company executives and decision-makers while presenting investment-related products. Qualified leads by assessing interest and investment experience, subsequently forwarding potential prospects to brokers for further engagement.Staff Nurse
Sto. Niño de Tanza Medical and Diagnostic Center · 2009 — 2012Delivered patient care in both emergency and ward settings, administering medications, injections, and IV fluids as prescribed. Assisted physicians during medical procedures and patient rounds, while monitoring patient progress and documenting medical updates.
Skills & Expertise
Education
- Bachelor of Arts in NursingSt. Joseph College – Cavite City · 2004 — 2008
- Secondary EducationNaic National High School · 2000 — 2004
- Elementary EducationMalainen Bago Elementary School
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