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Iana M. — Mid-Level F&B Bartender from Philippines

Iana M.

Mid-Level F&B Bartender

Philippines 2-3 years
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About

Iana M. is a seasoned bartender with extensive experience in the F&B industry. From February 2020 to March 2026, she has honed her skills at Carnival Cruise Lines, where her duties included providing quality service, ensuring equipment calibration, and maintaining product quality. She also took measures to enforce safety and security procedures. Previously, she served as a bartender and waitress at JW Marriott Kuala Lumpur from September 2016 to December 2018, where she specialized in preparing beverages and providing personalized service at Newens Tea House. Iana has demonstrated proficiency in theme set-up, product knowledge, and handling reservations. Additionally, she has experience as a call center agent with Infinite Telemarketing Solutions, where she developed strong communication skills. Her computer literacy in Microsoft Office applications and her ability to cope with stress make her an asset in any dynamic workplace.

Experience

  • Bartender

    Carnival Cruise Lines · 2020 — 2026
    Provided quality service to customers and ensured that all equipment was calibrated, well-maintained, and in good working condition. Maintained product quality and cleanliness, enforced safety and security procedures, updated food and beverage offerings, set up different restaurant themes, and managed inventory and product date monitoring.
  • Bartender/Waitress

    JW MARRIOTT KUALA LUMPUR (Newens Tea House) · 2016 — 2018
    Prepared hot and cold beverages while providing personalized service to guests. Explained restaurant offerings and handled guest reservations. Managed order taking and posting using the micros system, suggested healthy options, and served food and beverages to customers. Maintained cleanliness in the bar area and conducted inventory checks.
  • Call Center Agent

    Infinite Telemarketing Solutions · 2014 — 2015
    Handled overseas calls and provided customer service.

Skills & Expertise

Education

  • High School Diploma
    ACADEMIA DE STA. CRUZ · 2009 — 2013
  • Elementary School Diploma
    Turo Elementary School · 2003 — 2009

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