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Ibrahim B. — Senior IT Support Engineer from Oman

Ibrahim B.

Senior IT Support Engineer

Oman 6+ years
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About

Ibrahim B. is an accomplished IT Engineer with over 14 years of extensive experience in hardware and networking sectors. Throughout his tenure, he has demonstrated proficiency in diagnosing desktop and laptop issues, managing hardware systems, and providing remote desktop support using tools like Team Viewer and Anydesk. Ibrahim effectively manages Biostar and Time and Attendance Software, streamlining the attendance record process for salary computations. His expertise extends to the installation and configuration of routers, access points, and network devices while adeptly maintaining Windows 2019 Server environments. Additionally, Ibrahim has a rich background in multimedia maintenance within educational settings, ensuring seamless integration and support for projectors and audio-visual equipment. An alumnus of Madurai Kamarajar University with a B.E. in Computer Science, he excels in physically demanding environments, prioritizing tasks in fast-paced, dynamic workplaces.

Experience

  • IT Engineer

    Ahmad Bin Majid Private School · 2012 — 2026
    Diagnosed application, networking, and infrastructure issues for desktops and laptops. Maintained the Biostar and Time and Attendance software, including user creation and processing attendance reports for salary purposes. Fixed projectors and multimedia equipment in classrooms and meeting rooms. Installed necessary software in IT labs and configured printers in staff rooms. Provided remote desktop support using TeamViewer and AnyDesk. Installed antivirus software for both client and server systems. Managed maintenance of computer hardware systems.
  • IT-Tech Support Engineer

    Moroog International LLC · 2011 — 2012
    Handled the installation and configuration of routers, access points, and switches. Managed and troubleshot desktop computers, operating systems, and network printers. Created and managed user accounts for Windows 2019 Server, including assigning folder access rights.
  • Computer Service Engineer

    Globe Soft Systems · 2004 — 2011
    Performed installation, servicing, troubleshooting, and maintenance of computers and peripherals. Processed attendance and payroll responsibilities and maintained reports for staff in time and attendance systems.
  • Technical Support Engineer

    C Tech Systems and Solutions · 2001 — 2003
    Conducted troubleshooting and maintenance of hardware and software. Offered support in installation of operating systems and configuration of network systems.

Skills & Expertise

Education

  • Bachelor of Engineering in Computer Science Engineering
    Madurai Kamarajar University · 1996 — 2000
  • Diploma in Electronics & Communication Engineering
    Vellachamy Nadar Polytechnic · 1994 — 1996

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