Icofel O.
Operations & Logistics Specialist | NetSuite & SAP Experienced | Administrative Virtual Assistant
Actively lookingNew to PlatformAbout
Icofel O. is a dedicated Operations and Logistics professional with over a decade of corporate experience across customer service, supply chain management, purchasing, and administrative support. Throughout her career, she has consistently maintained high-level accuracy in fast-paced environments, using systems like NetSuite and SAP MM to support daily operations, order processing, fulfillment, and billing.
In her eight-year tenure at Kanepackage Philippine Inc., she served as a Senior Customer Service Representative and Material Planner. In this role, she acted as lead support for a three-person team, managing 10 key accounts daily while ensuring a 95% on-time delivery and customer satisfaction rate. Her experience focuses on maintaining database integrity, monitoring operational concerns, and streamlining the flow of orders to prevent delays.
At Wuerth Philippines, Inc., she further developed her administrative and communication skills as a Customer Service Representative and Purchasing Assistant. She successfully handled email and phone requests for various repair jobs, assisted with supplier onboarding, and handled documentation for import transactions. With additional experience in monitoring shipment status from her time at LEI Global, Icofel is well-equipped for an Administrative or Virtual Assistant role that requires strong skills in email management, record-keeping, and the maintaining of daily operational tasks. She holds a BS in Business Administration in Marketing from the Nueva Ecija University of Science and Technology.
Experience
PURCHASING ASSISTANT
Wuerth Philippines, Inc. · 2024 — 2026Coordinated requests via email and phone, supporting 14 repair jobs each month. Led transition to a new third-party technician, reducing back jobs by 10% within 3 months. Processed purchase orders and coordinated procurement of spare parts. Maintained import transaction documentation and assisted with supplier onboarding and communication. Onboarded an Alibaba supplier for branded engine oil racks after local supplier discontinuation, saving P1,000 per unit. Sourced and procured indirect materials via Shopee, Lazada, TikTok Shop, and Alibaba when no local suppliers were available.CUSTOMER SERVICE REPRESENTATIVE
Wuerth Philippines, Inc. · 2023 — 2024Surpassed daily outbound call targets by managing approximately 40 calls compared to a target of 35 for customer data verification and satisfaction interviews. Reduced the database error rate by 20% through precise data entry and record verification. Addressed 10 customer complaints every month via calls and email. Conducted welcome calls for new customers to ensure smooth onboarding and relationship building.SENIOR CUSTOMER SERVICE REPRESENTATIVE & MATERIAL PLANNER
Kanepackage Philippine Inc. · 2020 — 2022Led support for a team of three while performing full CSR and Material Planner administrative responsibilities. Monitoring task completion and providing daily assistance. Oversaw operational concerns and collaborated with supervisors to implement necessary actions.CUSTOMER SERVICE REPRESENTATIVE & MATERIAL PLANNER
Kanepackage Philippine Inc. · 2015 — 2020Handled daily management of 10 accounts, processing approximately 8 orders per day while achieving a customer satisfaction and on-time delivery rate of 95%. Recognized as Best CSR for consistently exceeding performance targets and maintaining positive client feedback. Monitored inventory levels and coordinated purchase requests to minimize stock-outs and ensure material availability. Prepared and processed end-to-end order documentation including sales orders, delivery receipts, and invoices. Generated monthly administrative reports including sales forecasting, GPR analysis, and statement of accounts.CUSTOMER IN-CHARGE ASSISTANT
Kanepackage Philippine Inc. · 2014 — 2015Served as the first dedicated administrative assistant for four branches, streamlining order processing and reducing delays across eight branch CSRs. Processed an average of 25 orders and requests daily, prepared delivery documents, and maintained organized records per branch.LOGISTICS STAFF
LEI Global Corporate Services, Inc. · 2013 — 2014Coordinated with brokers via email to prepare and submit import documentation for 10 shipments per month. Encoded and maintained accurate records of 15 incoming and 10 outgoing deliveries daily. Monitored import shipment status and updated relevant teams to ensure timely clearance and delivery.
Skills & Expertise
Education
- BS in Business Administration in MarketingNueva Ecija University of Science and Technology · 2009 — 2013