Idonna V.
Senior Business Operations Specialist
Open to offersNew to PlatformAbout
Idonna V. is an accomplished Business Operations Specialist with over 15 years of experience in operations management, executive administration, and financial coordination across diverse sectors including healthcare, retail, and financial services. Based in San Jose City, Nueva Ecija, Philippines, she has demonstrated a proven track record in streamlining business processes and boosting efficiency, while managing a range of responsibilities from financial reporting and team leadership to procurement and inventory oversight. Most recently, Idonna served as a Business Operations & Patient Care Coordinator at Garden OB/GYN, where she excelled in patient scheduling, billing inquiries, and enhancing online reputation management. Her tenure at Krispy Kreme Philippines saw her lead daily operations, manage team development, and improve store performance, contributing to achieving the projected ROI ahead of schedule. With strong skills in accounts management and process improvement, as well as expertise in Microsoft 365, Google Business Profile, and Greenway Intergy EHR, Idonna remains committed to supporting organizational efficiency and excellence.
Experience
Business Operations & Patient Care Coordinator / PR Manager
Garden OB/GYN · 2025 — 2026Coordinated administrative operations, managed patient scheduling, and handled appointment management for clinic efficiency. Assisted patients with billing inquiries and healthcare concerns. Maintained electronic medical records in compliance with HIPAA regulations. Oversaw multi-channel communication, ensuring timely interactions with patients and staff. Managed the organization's online reputation through Google Business Profile and other platforms.Assistant General Manager
Krispy Kreme Philippines · 2019 — 2025Directed day-to-day operations focusing on operational compliance, financial performance, and customer service. Led team recruitment, training, and performance evaluations. Prepared and analyzed financial statements and operational budgets to support business decisions. Managed procurement and inventory to maintain product availability while ensuring cost efficiency. Oversaw Accounts Payable and Accounts Receivable processes, addressing billing discrepancies as necessary.Assistant Retail Manager
Supernature Pte Ltd · 2010 — 2018Oversaw retail operations, including procurement, inventory planning, and supplier coordination. Managed financial processes related to Accounts Payable and Accounts Receivable, including documentation and invoicing. Coordinated imports while ensuring compliance with local regulations. Handled e-commerce operations and stock management, in addition to training and evaluating retail staff.Collection Analyst – Credit Cards & Personal Loans
Citibank N.A. · 2007 — 2010Provided account management for customer collections, negotiating payment arrangements, and collaborating with third-party agencies. Maintained documentation and account records while delivering high-quality customer service to meet collection objectives.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementCentral Luzon State University · 2002 — 2007